Company Description

Sutherland is seeking an attentive and goal-oriented person to join us as Sr. Training Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

If you are a Training Manager looking for a global career, do not miss this opportunity!

As a Sr Training Manager, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:

Key Responsibilities

Supervise/Observe Training Delivery in class;Guide/Coach trainers on technical/soft-skills related aspects;Assess/Analyze/Monitor KPI Performance for waves;Create effective action plans for improvements in training results;Supervise, Observe and Coach the Nesting Leads and support resources using an effective, consistent, & organized system;Create and provide updated, accurate & timely reports as required;Plan for waves in terms of scheduling feedback, allocating tasks to Team Managers;Facilitate the handover of the trainees to the production floor; andDrive learner performances week on week through rolling out contests, quizzes, tests, etc.

Qualifications

Required Skills/Education

A bachelor’s degree in any field with Masters/MBA is preferredMinimum of 8 years BPO experience with at least 5 years of managing Training and Development business unitAbility to use MS Office applications: Excel, Power Point, Word, and OutlookExcellent written and oral communication skillsAbility to build networks within and across functions through proactive communicationAbility to maintain a high degree of confidentiality and professionalismStrong work ethics, integrity, flexibility, diversity, customer service orientation, leadership/coaching skills and team building abilities

Additional Information

All your information will be kept confidential according to EEO guidelines.