Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job SummaryConduct needs analysis to create quality solutions. Ensure solutions are aligned with stated requirements and comply with departmental standards. Manage activities to ensure solutions are delivered on-time and within budget. Serve as a resource to ensure effective communications to customers or key stakeholders.

Additional details:

This Dallas-based role is offered as a remote workplace position, which may require onsite presence / travel for trainings, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in an approved remote location within the Dallas - Fort Worth area. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.  

 We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

ResponsibilitiesApply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problemsPartner with other Technology Team members to provide advice or solutions within his or her area of expertiseIdentify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and search for and seize opportunities to do more or to do things betterEstimate effort and value for solutionsApply business solutions with broad level knowledge about technology platforms/architecturesVerify information and carefully review and check the accuracy of own work using dependency identification processes in technology workEstablish or follow prioritization processes to drive work, completing work with a sense of urgencyExpress ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis on a regular and consistent basisMonitor program risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalationMay perform other job duties as directed by Employee's Leaders

Knowledge, Skills and AbilitiesAdvanced knowledge of business analysis, process modeling and redesignAdvanced knowledge of technical environmentsAdvanced knowledge of software development methodologiesSkilled in excellent partnering, communication, and negotiation in working with various Teams and/or external partnersAbility to analyze large, complex, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendationsAbility to work effectively in a strong Customer service/team oriented environmentAbility to research, create, and document requirements, processes, and technical specificationsAbility to manage and prioritize multiple and widely varied work streams/tasksAbility to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the sameAbility to develop, present and effectively communicate ideas and strategies to a variety of audiencesAbility to teach and mentor others concerning technical and business subjectsEducationRequired: High School Diploma or GEDRequired: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience

ExperienceRequired: Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field

Licensing/CertificationN/A

Physical AbilitiesAbility to perform work duties from [limited space workstation/desk/office area] for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelinesMust be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary

Pay & Benefits

Competitive market salary from $110,900 - 123,200 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period of time

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.

Job Posting End Date
08/01/2025