Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Qualifications: Primary/ Essential Duties and Key Responsibilities: • Provides the research, analysis, and necessary reconciliation to respond to and resolve agency-related payroll tax notices and amendments within customer service level agreements. • Interacts with tax agencies, customers, and other areas internal to Ultimate Software • Quickly reprioritize work to minimize liability exposure for both the customer and for Ultimate Software. Special projects and additional duties will be assigned regularly • Excellent knowledge of Tax Agency Portals with experience in dealing with the agency and resolving notice-related issues. • Research and resolve payroll tax notices for multi-state tax entities. • As part of the tax notice research process, it may be necessary to reconcile QTD and YTD tax amounts withheld, reported, and deposited on a quarterly and annual basis for assigned entities. • Assist business units on payroll tax-related inquiries. • Maintain and update tax notice cases in Salesforce with resolution progress, including communication to customers. • Demonstrated experience performing tax reconciliations and analysis • Ability to negotiate positive resolutions with customers and tax agencies • Good understanding of the TPA & POA process. • Demonstrated experience performing payroll tax reconciliations and analysis • Proficient in Excel and Word • General accounting experience • Ability to negotiate positive resolutions with customers and payroll tax agencies • Proficient working with multiple systems and tools to perform job functions • Ability to solve complex multi-state tax notice issues • Experience working with payroll tax filing systems. Interpersonal Skills: • Good communication skills, both verbal and written • Excellent follow-up skills are required to be successful • Demonstrated ability to organize work • Attention to detail is a must. Highly motivated and team-oriented. Ability to handle multiple tasks under tight deadlines. • Excellent Knowledge of Fed-State, SUI, SIT, Land OCAL Taxes regulations • Hands-on knowledge on tools like ADP's Master-Tax, Salesforce, Ultimate Tax Engine, UKG Pro • Work closely with State Agencies to resolve Tax Notices • Support leaders with internal reporting and team updates. • Participate in daily huddles and raise risks proactively. • Contribute to audits and root cause analysis as needed. • Align with other team leads on productivity and quality metrics. • Identify performance gaps and conduct at least two training sessions annually. • Recognize team achievements (2 per quarter via UKG programs). • Participate in agency, state, local, and federal calls. • Perform payroll register reconciliations and support complex case handling. • Manage and present team-generated process improvement ideas. • Lead at least one process improvement initiative annually. • Ensure SOPs are in place and version-controlled quarterly. • Create and maintain training materials (25% completion target). • Facilitate at least two leadership/department meetings annually. • Conduct quarterly quality reviews (10 cases per analyst) and support performance plans Education/Certification/License/Qualification • Bachelor's Degree in Business, Accounting, Finance, or a minimum of 5 years equivalent work experience. • CPP/FPC accreditation is a plus • A minimum of 5 Years of Relevant Experience • Strong knowledge of US Payroll Taxes and Compliance • Experience with federal, state, and local tax notices. • High attention to detail and ability to meet tight deadlines Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.