Sr. Supv Service Desk
Location: This role is fully onsite Monday through Friday in our HQ in Chandler, AZ.
Salary: $72,000 - $95,000 per year dependant on experience
Insight at a Glance
14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
As a Sr. Supv Service Desk, you will oversee a team of service desk representatives and team leads who provide technical support to our clients. We will count on you to demonstrate the ability to achieve results, provide leadership, communicate effectively, and maintain client-satisfaction and retention metrics. Along the way, you will get to:
Manage a team of service desk representatives and team leads and ensure that client satisfaction standards are met. Ensure that the Service Desk team maintains and follows company policies and procedures. Foster a work environment that aligns to the Company values and promotes teamwork and customer service standards. Maintain key performance indicators (KPIs) for the team and regularly review performance and provide feedback to team members. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
What we’re looking for
Bachelor's degree in a relevant field or equivalent experience At least 2 years of experience in managing a service desk or customer service team. Effective communication skills Ability to prioritize deadlines and manage multiple projects simultaneously.
What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
Company: [[filter1]]
Location: [[req_address]], [[filter6]], [[filter5]] [[postalcode]], United States (US)
Education Experience: [[req_edExperience]]
Employment Experience: [[req_empExperience]]
Employment Status: [[filter7]]
COMPANY OVERVIEW: What's so great about Insight's culture? The excitement. The energy. The way you can see success all around you – and find it for yourself. If you come to Insight with a strong work ethic and an eye for success, you'll find dozens of people reaching out to help you achieve your goal. This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity. We receive high volumes of applications for many of our opportunities. Whilst we endeavour to respond to all candidates with any relevant experience, if you have not heard from us within 1 week, please consider that your application will not be progressed in relation to this role.