Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:   

Owning the inbound product manager responsibilities including the vision and requirements for product features.Collaboration with design and engineering to define and refine requirements for achievement of customer value through product features.Lead product strategy that sets us up for success as we look to grow to $10B+ in revenueCommunicate product priorities and build consensusAssume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundariesWork with multiple teams to guide projects through development and bring high-quality products to lifeIntegrate usability studies, research and market analysis into product requirements to enhance user satisfactionCommunicate complex problems into easily understood requirements and provide solutionsDevelop multi-mode communications that convey a clear understanding of the needs of different audiencesLead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.User Stories Development (Expert): Ability to describe the why and the what behind the day-to-day work of development team members, often expressed as persona + need + purpose. Understanding their role as the source of truth for what the team is delivering, but also why, is key to a smooth process.Customer Needs Analysis​ (Expert): A customer needs analysis is a structured, methodical approach to understanding customers’ relationship with, and perception of, an organization’s products or services and its brand.Data Driven Mindset​ (Expert): Displaying a mindset of making decisions based on data analysis instead of emotion and intuition. Possess a healthy skepticism and is not afraid to be proven wrong or fail; stays connected to details, audits frequently, and is skeptical when metrics and anecdotes differ.IT Infrastructure and Arch​ (Proficient): Knowledge of information technology components that are the foundation of an IT service; typically physical components, but also various software and network components.Audit or implementation experience will be a plus.5+ years of software product management experienceStrong prioritization skills and the discipline to focus on high impact activitiesExperience defining and  capturing product requirements and transforming them into a product roadmapDeep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutionsExperience driving solution development through big-picture solution developmentAbility to serve as a team lead, and coach employees at lower levels

 

FD21

  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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