Job Description:

Office Presence: Minimum of 5 days per week onsite at the posted location(s). No relocation offered.

Location: Dallas, Texas, Atlanta, GA

Join AT&T and Reimagine Connectivity

At AT&T, our Consumer Technology Experience team is pioneering innovative and reliable technology solutions to deliver differentiated and simplified customer experiences. Bring your bold ideas and fearless risk-taking to help redefine connectivity and transform how the world shares stories and experiences that matter. When you join AT&T, you don’t just imagine the future — you create it.

Overall, Purpose

Support quality standards, methodologies, and processes aligned with industry best practices by serving as a documentation librarian and curator for the Sourcing organization.

Key Roles and Responsibilities

Typical tasks include, but are not limited to:

Process Improvement and Quality AssuranceAnalyze current processes and recommend improvements to enhance efficiency and quality. Conduct root cause analysis and implement corrective actions to resolve product quality issues.Data Analysis and Performance MetricsCollect, track, and analyze performance data to identify trends and areas for improvement.Documentation and ReportingMaintain detailed records of process changes, quality checks, and improvement initiatives.Manage documentation on SharePoint, ensuring all materials are current, accurate, and accessible. Regularly audit and update content. Create and edit SOPs, guides, and training materials.Project Management and CollaborationFacilitate process improvement projects, ensuring timely completion and budget adherence. Collaborate with cross-functional teams and external vendors to implement process changes and support continuous performance improvements.Coordinate with document owners, legal, and TPRM to ensure documentation meets stakeholder needs. Support team members in accessing and understanding documentation.Other Duties as AssignedSupport processes related to surveys, customer support, performance evaluation, and/or training.Develop and deliver training resources and workshops as needed.

Job Contribution

An experienced professional with in-depth knowledge applying organizational practices to resolve moderately difficult problems. Works with independent judgment on expansive projects with minimal supervision, implementing policy changes to improve functions. Actions impact efficiency, costs, schedules, and client relationships. Primarily interacts within the department and with General Managers and above across various teams.

Supervisor: No

Education/Experience

Bachelor’s degree (BS/BA) desired. 2+ years of related experience.1–2 years of SharePoint experience required. Certification required in some areas.

Compensation

·       Senior Specialist Quality/M&P/Process earns between $79,200 - $118,800 USD annually in Dallas, TX and Atlanta, GA.

·       Individual starting salary within this range depends on geography, experience, expertise, and education/training.

Amazing Perks and Benefits Include:

·       Medical, Dental, and Vision coverage

·       401(k) plan

·       Tuition reimbursement program

·       Paid Time Off and Holidays (at least 23 vacation days annually plus 9 company-designated holidays)

·       Paid Parental Leave

·       Paid Caregiver Leave

·       Additional unprotected sick leave beyond state/local requirements may be available

·       Adoption reimbursement

·       Short-term and long-term disability benefits

·       Life and Accidental Death Insurance

·       Supplemental benefit programs: critical illness, accident hospital indemnity, group legal

·       Employee Assistance Programs (EAP)

·       Extensive employee wellness programs

·       Employee discounts up to 50% on eligible AT&T mobility plans, accessories, internet (including fiber where available), and phone services

Why Join AT&T?

A career with AT&T, a global leader in communications and technology, comes with big rewards. Join a team of trailblazing industry leaders empowered to make a difference through company-sponsored initiatives and diverse employee networks. No matter your career stage, you’ll be rewarded by the impact you make on millions of lives.

With AT&T, you’ll be part of something greater — doing incredible things and having the chance to change the world.

AT&T is an Equal Opportunity Employer and will consider qualified applicants in a manner consistent with federal, state, and local laws.

Ready to Close the Deal on a Career with AT&T?

Apply today!

#LI-ONSITE

Weekly Hours:

40

Time Type:

Regular

Location:

Dallas, Texas

Salary Range:

$70,700.00 - $118,800.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

Job ID R-72831-1 Date posted 06/26/2025