Purpose & Overall Relevance for the Organization:

 

Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

 

As part of Account & Sales Operations Stream the Invoice Management Team is responsible for performing daily activities such as invoicing, unblocking invoice documents, correcting and addressing invoicing errors and support e-transportation processes for specific markets due to some legal requirements. 

 

 

Key Responsibilities:

 

Create UIT codes for e-Transportation process to Romania & Hungary; Be in direct contact with warehouses, carriers & transportation teams to gather needed information; Invoice management activities such as billing transmission, billing error resolution and monitoring billing due list; Uphold relationships and communication with logistics and sales; Maintain close contact with account operations, credit, VAT teams and business partners, to allow timely resolution of the topics (including problem resolution and root cause analysis); Bring ideas and support implementation of improvement opportunities; Monitoring and following up of differences between systems interfaces; Support ongoing projects for the implementation of technology solutions and act as key user and responsible for providing training to colleagues Perform financial controls over the team’s work; Supporting and standing in for colleagues working in other teams within Acct Sales OPS; Act as the point of contact for the process related issues and escalations; Acting as the backup for the Team Leader.

 

 

Key Relationships:

 

GBS organization (Account and Sales Operations Teams, Credit & Collections Team, Internal Controls & Compliance); Sales Management Team; Logistics; Market Finance; IT & Corporate Solutions.

 

Knowledge, Skills and Abilities:

 

Strong Finance Acumen; Experience with Microsoft office tools; Experience with SAP; Experience with Salesforce (ASSIST) is a plus; Experience in a Shared Service environment or similar is a plus; Ability to read, write and communicate in English in a business setting; Ability to pay close attention to detail and high degree of customer orientation; Good Problem solving and analytical skills; Ability to meet deadlines; Self-motivated and self-directed individual.

 

 

Requisite Education and Experience / Minimum Qualifications:

 

Degree in Accounting, Business Management, Finance, Economics, or related areas; High level of customer orientation and communication skills; 5 years of working experience in providing customer support in the field of customer service, sales, or logistics; Broad and deep theoretical understanding of job function.