Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. **Description** At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. **Job overview and responsibilities** Technical Operations includes the maintenance and overhaul of our aircraft. This role will lead and oversee moderate to large technology transformation projects within Technical Services, work cross-functionally with all divisions of United, and identify critical players, roles, and root causes to define a new business process and implement it for efficiencies. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams, and more. + Map out current business processes, working cross-functionally to identify the root cause, define effective solutions, and implement + Provide technical substantiation and written process to findings, along with financial support and tracking + Oversee projects such as Business Automation Workflow and Document Management Transformation + Report on projects to upper management + Determine how to proceed with projects and possible updates to those projects based on the data analytics + Plan and implement Training and Change Management + Track key KPIs and other metrics indicating the success of transformation projects **Qualifications** **What’s needed to succeed (Minimum Qualifications):** + Bachelor’s degree or equivalent work experience in Business, Engineering, or related field + 3 – 5 years of relevant work experience + Project Management or Change Management experience + Project, Program or Change management + Knowledge of aircraft manuals and documents + MS Office skilled in Excel and Access to data manipulation and analysis + Effective communication skills, both written and verbal + Experience running complex projects + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + PMP in Project Management or PROSCI or other CM Certification The base pay range for this role is $79,800.00 to $103,966.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.