Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Define and operate NPI planning & governance processes across cross-functional GTM teams, to ensure the right investment levels for product success & the ability to pivot plans and respond swiftly to customer needsInfluence and work cross-functionally to align functional plansEnsuring comprehensive planning including post sale readinessDefine & manage KPI’s (leading, lagging indicators) across product lifecycleAccountable for driving accountability for action plans cross-functionally to improve KPI’sMobilize and lead a variety of initiatives across the NPI transformation portfolio, including digitization and automation projectsDrive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with qualityPartner closely with enterprise business planning teams to provide visibility and transparency to strategic prioritiesConduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisionsDeliver progress updates to stakeholders and leadershipContinuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives.

Qualifications

To be successful in this role you have:

7+ years of relevant experience in operational roles, including project and budget management, with a proven track record of delivering business and organizational outcomes.Self-starter with strong problem-solving abilities and a drive to troubleshoot and resolve issues.Strong business acumen, with the ability to prioritize tasks and see the "big picture."Executive presence with excellent verbal and written communication skills.Ability to manage change and ambiguity while maintaining a strong action-oriented drive.High energy, strong work ethic, and disciplined execution skills with a commitment to delivering results.Waltham Office based 2/+ days a week.

  

For positions in this location, we offer a base pay of $137,500 - $240,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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