Welcome page Returning Candidate? Log back in! Sr Sales Operations Analyst Job Locations IN-MH-Mumbai Requisition ID 2025-78285 Category Sales What's the role?

This role supports HERE's Customer Success and Technical Support operations by optimizing workflows, enhancing dashboards, and driving process improvements. It involves cross-functional collaboration to implement automation and standardization while continuously developing technical expertise and contributing to team knowledge sharing.

Operations Support

Maintain and improve workflows and configurations within ServiceNow, Gainsight, and JIRA

Monitor system performance and update dashboards

Provide daily support and troubleshooting for ServiceNow-related issues

Process Improvement, Standardization, & Automation

Enhance operational efficiency within global sales operations through improved tools, training, and process management.

Identify automation opportunities and optimize performance.

Document and refine operational processes

Cross-Team Collaboration, Technical Growth, and Continuous Improvement

Collaborate with cross-functional teams to meet business needs

Translate requirements into system updates and improvements

Expand knowledge of tools like ServiceNow, Gainsight, Jira Service Cloud, and GenAI

Share insights and contribute to team learning

Independent & Global Impact

Operates with urgency and a proactive mindset, often independently with moderate supervision

Functions as an individual contributor in a global role, partnering across teams

Influences team-level decisions and contributes to quality, efficiency, and project outcomes

Who are you? Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or related fields.5+ years of relevant technical experience, including 2+ years in CRM and Sales Operations.Jira Service Management and Tableau expertise is preferredExcellent team player with the ability to work within a collaborative and cross functional environment.Creative, resourceful, and innovative problem solver.Great communication skills (including active listening and comprehending requirements).Preferred experience in high-tech B2B or B2B2C environments.Ability to teach and implement best practices.Strong analytical skills with the ability to manage multiple projects.Healthy skepticism and curiosity – seeks feedback with an open mind and strives for deeper understanding through dataSelf-starter with curiosity and data-driven decision-making skills.Proven track record of establishing and maintaining strong cross-team working relationships and collaborationOutstanding communication and interpersonal skills across all management levels.Ability to work under pressure and navigate ambiguity.Strong soft skills, including active listening, negotiation, prioritization, and time management.High attention to detail and analytical mindset.Fluent in English (written and spoken)

What Do We Offer?

Challenging problems to solveWork that makes a difference in the worldFreedom to decide how to perform your workVariety in the types of projects you work onFeedback so you will know how well you are doingCollaborative, Supportive Colleagues

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

 

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

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