This role is open in Luxembourg & Milan.

At Amazon, we're working to be the most customer-centric company on earth. To get there we need passionate and hard-working people. If you are interested about building innovative systems to protect customer safety at scale while enabling Amazon to build the place where customers can find and buy anything online, this is your chance to make history.

Haul is Amazon’s new global selling proposition to enable our customers to access a larger selection on low-ASP products. Trustworthy Shopping Experience has created a dedicated team of 8 Risk Managers to ensure Haul products meet the highest bar of safety and compliance to earn our Customer’s trust and drive authority acceptance of this innovative selling model. This team operates across the E2E process, including requirement definition, control set-up, Seller education, auditing, and remediation.

The Haul Control Effectiveness Risk Manager plays a key role in this mission by proactively ensuring that the designed controls work as intended, protecting our Customers from non-compliant or unsafe products and earning their Trust. In this role, you will: 1) set up a control audit plan, defining the methodology and frequency, and 2) drive the right remediation actions. On both cases, you will leverage existing techniques while exploring new Haul-specific ones. To do this, you will coordinate the Haul Quality Ops team and work in close cooperation with both the US and Intl Control Effectiveness Risk Managers in charge of ensuring control effectiveness on core selection to find operational synergies and identify enabling tech for new quality approaches. You will also identify new opportunities to invent, simplify and scale, and influence Science & Tech teams to drive their development.

You’ll will be part of a team that manages complex, multi-disciplinary projects from start to finish and work with internal stakeholders (Legal, Tech, Ops, Business) to plan requirements, manage project schedules, identify risks and communicate/report.

We invest in technology to do this at scale.
We create and drive programs to ensure compliance with new safety and compliance regulations.
We make of Customer Trust a competitive advantage.


Key job responsibilities
We are looking for an independent and organized risk manager with a solid background on project management to join our team. The candidate requires analytical and problem solving skills, ownership, and ability to influence. In this position, the candidate will:
• Clearly communicate goals, responsibilities, issues and status to partners teams and stakeholders.
• Work across tech, compliance, operations, and business teams to drive cross-functional projects
• Work with stakeholders to identify resources, assemble project teams, and assign responsibilities.
Assess costs, benefits and risks; anticipate bottlenecks; identify, track and mitigate issues; manage escalations; anticipate and make trade-offs; and balance business needs with technical constraints.
• Drive effective teamwork, collaboration and commitment across multiple disparate local and remote groups with conflicting priorities
• Identify and pursue opportunities to scale and increase our impact.

About the team
The EU Trustworthy Listings team is part of the broader EU Trustworthy Shopping Experience team. We work to ensure that all the products offered In Europe, across the various Amazon business channels, are safe for our customers and compliant with all product and food legal requirements. We also drive safety and compliance for Haul International.