Global Sales Strategy & Operations (GSSO) is the team that helps shape Gartner's mission-critical sales priorities and works with sales leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's sales force, which delivers approximately $4.9B in annual revenue and is working to drive sustained double-digit growth. You will partner with business leaders across Gartner to support a global sales force comprised of more than 5,000 associates who sell to every major function, industry and market sector around the world.

The Sr.Product Manager is part of the Sales & Marketing Technologies and Reporting team in GSSO. This team focuses on leveraging technologies to improve sales productivity and the overall seller experience. This a critical role in our ongoing transformation of the Sales force delivering ~$6B annual revenue growing at double digits. 

The Sr. Product Manager will lead ideation, design, delivery, and ongoing management of innovative technology tools and processes.  The individual in this role should have a product management background and demonstrated experience in fulfilling a product’s vision. He/she should be technically adept and have experience working closely with development teams.

What you will do:

Work closely with leaders across Marketing, Sales Tech, IT and BUs and stay current on emerging marketplace capabilities to continuously uncover new opportunities to increase Sales and Marketing productivity through innovative technology solutions 

Support in building and evolving the long-term vision and roadmap of our internal applications and technology that ultimately drive productivity 

Lead and influence a team of product managers and scrum teams responsible for delivering, deploying and continuously improving technology solutions 

Drive operational improvements and automation capabilities to improve efficiency, throughput, and quality across the technology delivery and deployment processes 

Evolve the usage analytics to identify unknown/unforeseen user behavior and technology anomalies in order to further improve tools and quickly identify production issues 

Support the required organizational change to ensure products are impactful at scale including change programs, communications, and trainings 

Support in managing and influencing stakeholders across Marketing, Sales, Sales Ops, and IT to champion the technology roadmap 

Software product manager on the Technology and Reporting team that defines, delivers and supports the tools and reports for 5k+ global sales associates 

Own the design and delivery, continuous ideation and day-to-day management of products within the Technology and Reporting portfolio – all products enable the successful execution of Gartner programs at scale 

Support leaders on the development and delivery of the Sales Technology and Reporting roadmap 

Own business requirement gathering, definition and prioritization and work closely with IT to define product delivery plans including resolution of day-to-day risks and issues that are obstacles to delivery.

Own the security and support roadmap, driving strategic initiatives for platform enhancements

Enhance security protocols and conduct audits, collaborating with IT to ensure compliance and proactive measures

Provide strategic oversight to scale support operations and align best practices across teams.

Collaborate with stakeholders to implement change programs and improve operational efficiency.

What you will need:

Bachelor’s degree with strong written and verbal communication skills, MBA is a plus 

5-7 years of experience with a minimum of 4 years of experience supporting business and technical operations within Salesforce.

Experience using Salesforce to design, deliver and support B2B sales or service enablement solutions against a roadmap and fully understand the dynamic of people, process and technology 

Subject matter expert on enterprise information system including an awareness of data models / data structures / data integrations/ data warehouses

In-depth understanding of security protocols, compliance standards, and risk management practices to safeguard data and ensure regulatory compliance.

Excellent analytical and problem-solving skills when determining how to best solve business challenges 

Strong knowledge of Agile principles and processes; experience driving requirements and delivery with SCRUM teams 

Able to solve complex problems and successfully manage ambiguity and unexpected change 

Strong project and program management skills; demonstrated track record leading cross functional initiatives

Proven track record of collaborating with multiple stakeholders and teams across business and IT teams 

What you will get:

Competitive salary, generous paid time off policy and more!

India: Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

Collaborative, team-oriented culture that embraces diversity 

Professional development and unlimited growth opportunities

#GSSO #LI-AS14

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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