The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This job focuses on leveraging data to derive insights that align with the product’s shared vision and customer needs. It involves gathering customer experience insights to inform product requirements and analyzing research, market data, and usability studies for data-driven decision-making. Responsibilities include monitoring product profitability and budget, leading sprint planning, daily standups, and retrospectives to ensure effective execution, and collaborating with content developers, data scientists, product designers, and user experience researchers to uncover new opportunities. This job is an individual contributor.

Job Description:

Essential Responsibilities:

Uses data to build insights on product requirements consistent with the shared vision for the product.Gathers insights from the customer experience and customer needs to input to product requirementsAnalyzes research, market analysis and usability studies, research and market analysis to support data-driven decision makingMonitors product profitability measures, including budget.Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product leadership as needed.Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.

Minimum Qualifications:

Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Are you passionate about loyalty and excited by the opportunity to transform the way people shop? Do you care about creating products that will redefine the way people think about and manage their money?

At PayPal, Product Managers are building the future of commerce, keeping our users at the heart of everything we do. We are seeking an exceptional product manager who thrives on changing the status quo and is laser-focused on making every experience seamless, simple, and intuitive for our users. This Senior Product Manager will lead a dedicated and passionate group of developers and designers to build PayPal’s Rewards program, shape the customer experience, and create the future of commerce.

Responsibilities:

Function as key member of the Loyalty & Rewards product team, defining critically important front and backend experiences for our customers

Lead a cross-functional team in creating and launching innovative mobile-first experiences

Understand PayPal’s strategic and competitive position in the market to develop a global product strategy and roadmap 

Identify, design, experiment and iterate on initiatives leveraging usability testing, data, and market research

Define and analyze key performance metrics to support and inform product decisions

Develop an engaging product that drives activation and adoption for new users and retention and engagement for existing users

Collaborate with global cross-functional team to develop, market, and launch product globally

Use A/B Testing, analytics, market research, usability studies, and competitive analysis to drive decision making

Required Skills:

5+ years of consumer web or mobile product management experience

Proven track record of delivering successful large-scale mobile products

Experience designing simple and intuitive user interfaces

Passionate for loyalty and membership

Strong sense for visual design and detail

History of leading and executing in fast-paced, high-growth, uncertain environments

Deep empathy and appreciation for user needs

Comfortable using data and analytics to inform product decisions

Ability to lead cross-functional groups and drive action

Desired Skills:

MBA degree or advanced technical degree is a plus

Experience managing mobile-first web interfaces

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $123,500 to $212,850

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.