About the Position

At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

We are seeking a Sr. Competitive Intelligence Analyst to drive external insights that directly inform our product and engineering strategy. This role will serve as a dedicated expert in understanding Small-to-Medium sized businesses (SMBs), and how our top SaaS competitors are building, positioning, and delivering value across key product areas. You will work cross-functionally to ensure our roadmap is competitive, differentiated, and aligned with what small and mid-sized businesses expect in the market. This role requires someone who can go deep into product comparisons, is confident presenting analysis and recommendations, excels in a collaborative environment, and understands SMB needs and use cases. You will help Thryv stay ahead by identifying feature gaps, highlighting missed opportunities, and backing it all with structured data and clear insights.

Responsibilities

·       Owns competitive intelligence efforts for our top priority epics, as identified by Product leadership.

·       Constantly researches the newest tools, technologies, and trends within our space.  Partners with the SVP of Product to define competitive research needs by epic.

·       Analyzes direct and indirect competitor platforms to identify best-in-market features, differentiators, and customer experience approaches.

·       Provides objective insights into where Thryv is leading, matching, or falling behind in the market.  Works with Product Managers to validate roadmap assumptions using real-world competitor data.

·       Recommends new features, UX enhancements, integrations, or workflows based on competitor capabilities and trends.

·       Partners with Product Marketing on pricing, packaging, release cadences, and public feedback for key market competitors and to support go-to-market messaging with insights on how competitors are pitching similar capabilities.

·       Summarizes and delivers findings in a clear, actionable format (slide decks, briefs, spreadsheets, etc.) for use in executive and cross-functional discussions.

Who We’re Looking For

·       Bachelor’s Degree (or international equivalent) or equivalent experience, required.

·       5+ years of related experience, required.

·       9+ years of related experience, preferred.

·       Ability to independently gather, analyze, and synthesize competitive intelligence across multiple SaaS products, identifying trends, feature gaps, and differentiation opportunities.

·       Understanding of how SaaS products are built and positioned.  Ability to evaluate technical capabilities, user experience, and feature value with a critical and product-oriented mindset.

·       Effectively communicates insights, recommendations, and risks to Product, Engineering, and senior stakeholders.  Skilled at framing information in a way that supports decision-making.

·       Ability to collaborate well with Product Managers, Engineers, and Executives without direct authority.  Experience building trust through credibility, clarity, and follow-through.

·       Demonstrates critical thinking and prioritization skills with the ability to go in-depth, when needed.  Experience filtering noise, focusing on high-impact insights, and aligning research efforts with top product priorities.

·       Ability to travel less than 5% of the time.

·       Must be 18 years of age or older.

·       Must successfully complete pre-employment screening process, as required.

·       Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

·       Medical, dental, and vision plans, plus a wellness program with added incentives

·       401(k) savings plan with company match and employee stock purchase plan

·       Continuing education benefits with tuition assistance programs

·       Paid time off including holidays, vacation, sick, personal, and winter close

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

· Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.

· Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask.

· Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.

· Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.

· DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).

· Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.

· Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act. This includes doing the right thing, even when no one is looking. Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. 

We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

 

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