Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Earthmoving division is hiring a Senior Parts & Service Consultant for the Global Paving Product Group.

Role Summary: Reporting to the Worldwide Paving Life Cycle Manager, you will work closely with internal and organization partners to develop and implement services growth initiatives which deliver maximum value to customers, dealers, and Caterpillar over the life of Paving equipment. 

What You’ll Do (Job Duties):

Champion the Paving parts business for the product group and supporting organizations by providing strategy leadership for assigned product families.

Lead profitable Services Growth initiatives, including development of new service and technology solutions.

Gather market intelligence (customers, dealers, competitors, suppliers) to identify unmet customer needs, emerging opportunities and threats, and potential growth areas for the aftermarket.

Develop training, marketing materials, and service tools to assist dealers to grow their Paving services business.   

Provide up-front strategic aftermarket input into machine New Product Introduction programs.

Work with process partners to manage the profitability and availability of the parts portfolio throughout the machine lifecycle.

Support implementation of Enterprise Service Growth initiatives.

Work with Life Cycle and aftermarket peers in other Product Groups to benchmark and establish best-in-class processes and solutions.

What You Have (Core Skills):

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Effective Communications: Excellent interpersonal skills to lead teams without formal authority and build productive working relationships with business partners; ability to present confidently to large audiences at all levels.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations

Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

Desired Qualifications for Success:

Bachelor’s degree

Progressive, job related experience

Project management experience demonstrating independent leadership of complex projects.  

Demonstrated ability to collaborate across worldwide teams in multiple organizations and functions.

Top Candidates Will Also Have:

Broad knowledge in multiple functional areas such as product support, marketing, sales, engineering, product development and procurement.

Dealer and/or customer facing experience, particularly after the point of sale.

Good business acumen with ability to evaluate and prioritize projects based on financial impact.

Knowledge of Caterpillar product lines – preferably Paving products – and customer application.

Excellent communication skills and ability to present confidently to large audiences at all levels.

Strong analytical and problem-solving skills.

Familiarity with Caterpillar’s services growth strategy.

Understanding of the challenges in maintaining and keeping machines running to meet customer needs.

Additional Information:

Work location: Minneapolis, MN (Brooklyn Park Paving Products Facility).

The expectation of this role is to collaborate regularly with worldwide teams, which may require a flexible work schedule to accommodate time zones.

Periodic travel (up to 25%) to dealers and customers is expected.

Summary Pay Range:

$126,000.00 - $189,000.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

Medical, dental, and vision benefits*

Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Health Lifestyle Programs*

Employee Assistance Program*

Voluntary Benefits and Employee Discounts*

Career Development*

Incentive bonus*

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

       

* These benefits also apply to part-time employees

This position requires working onsite five days a week.Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

July 24, 2025 - August 8, 2025

Any offer of employment is conditioned upon the successful completion of a drug screen.     

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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