この職務内容を日本語で読むには、ブラウザの言語設定を日本語に切り替えてください **About the Role** As a key member of our Grocery & Retail operations team, you will be responsible for optimizing and scaling our Courier Pick & Pack (CPP) business model in Japan. You will work cross-functionally with Sales, Product, Engineering, and Marketplace Operations to drive cost efficiency, improve fulfillment rates, and enhance the overall experience for merchants, delivery partners, and consumers alike. This role requires a strategic mindset, strong analytical capabilities, and operational excellence to ensure seamless execution and continuous improvement. **Your Impact in Role** - Build the operational foundations of a new business model in Japan to unlock step change merchant selection for our consumers. - Help our merchant partners streamline their delivery operations to grow their online sales penetration. - Create new and engaging earning opportunities for our delivery partners. **Key Responsibilities** _Pick & Pack Operations_ - Define best practices to optimize picking, packing, and payment time, reduce defects, and improve quality on CPP trips. - Collaborate with Sales and Merchants to improve in-store flow and catalogue structure for efficiency and quality. - Implement operational improvements to enhance item fulfillment rates. - Develop and maintain a Quality Management System and training materials to improve couriers’ item fulfillment metrics, defect rates, and picking time per trip. _Shopper Product Operations_ - Act as the local product champion for the Shopper product in Japan, working closely with global ops, product, and engineering teams. - Lead go-to-market (GTM) strategies for new shopper product features in collaboration with Marketplace Ops, Sales, and Merchants. - Represent the voice of merchants and couriers to influence product development to meet the needs of our partners in Japan. - Develop educational materials for couriers, merchants, and customer support. _CPP Merchant Operations_ - Build and maintain onboarding processes for CPP merchants. - Improve efficiency of billing and invoicing processes for CPP merchants to facilitate store expansion. - Manage execution of monthly invoice issuance and adjustments in collaboration with Sales. - Define CPP-specific support policies in collaboration with our Community Operations team. **The Experience You’ll Bring** - 5+ years of experience in operations, product operations, or related fields. - Strong analytical and problem-solving skills with a data-driven mindset. - Willingness to dive into the details - to literally walk the aisles of our merchants to understand every detail of their operations. - Experience working cross-functionally with Product, Sales, and Engineering teams. - Ability to influence and drive initiatives in a fast-paced environment. - Experience in e-commerce, logistics, or marketplace operations is a plus. - Fluency in both Japanese and English is required. **What’s in it for you?** **Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. Check them out here: https://www.uber.com/us/en/careers/benefits/** Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).