Job Title: Sr Manager WFM Job Description Eligibility: • 12+ years of experience in core WFM management **Key Responsibilities:** + Leadership role managing senior level executives + Engage in Proof-of-Concept for the WFM Services vertical + Track and Manage the PnL for his portfolio + Support/drive transitioning of new clients. + Partner with client team to develop/deploy innovative solutions. + Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking for your account. + Manage the WFM Services for the aligned accounts and team for various geographies. + Responsible and accountable for defining & developing Process Strategy, Tools, & Solutions for delivery of WFM Disciplines (Forecasting, Capacity Planning, Scheduling, Activity Management, Real-time Adherence and Performance Tracking) + Design and Implement continuous improvement/high impact projects + Manpower Planning, Scheduling, Transitioning new logos + Updating & maintaining master trackers + Preparing and publishing WBRs, MBRs, QBRs + Preparing PPTs and presentations + Forecasting knowledge and able to forecast basis different methodologies. + Data reporting to other departments like Finance , IT Operations etc. + Creating Interactive Dashboards for Client and Delivery + Recognize and recommend operational and support improvements for the enterprise + Understanding of Workload and HC calculations + Perform financial evaluation using actual performances which involves relevant WFM metrics and contractual targets + Provide end to end analysis of financial assessment on weekly basis rolling up to the month + Perform various types of analysis around cost & revenue and create charts / reports as required by the business to present various comparative views for decision making Location: MYS Kuala Lumpur Nu Tower 2 Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**