Chicago, Illinois, USA
7 days ago
Sr Manager - IT Airport Baggage Applications
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Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. 
 
Job overview and responsibilities

The Senior Manager - IT Airport Baggage Applications will lead a team focused on defining, building and executing innovative customer experience applications. This role will be responsible for driving the development and implementation of the new baggage modernization program across various systems and applications.

The individual will use groundbreaking technologies and enterprise grade integration software daily and will be relied upon to help take the team to the next level.  This role demands a strong leader who can oversee budgets, deliverables, and development metrics and resource planning.  This position will collaborate extensively with other areas across UA Digital Technology, Field Services Delivery, and Airport Operations.

The ideal candidate will possess an analytic, innovative, and organizational background to enable strategic portfolio planning and management, including creating structure and mechanisms to track multiple initiatives and ensure prioritization discussions to ensure critical efforts are resourced and executed on time. As a leader, you will have exceptional leadership and communication skills and a deep understanding of driving organizational change, Agile development, and solutions architecture.

The individual will experience a wide range of problem-solving situations, strategic to real-time, requiring data collection, analysis and reporting. Proactive planning will ensure top system reliability through the use of observability, core support, and collaborative DT operations.

This position will have a strong focus on both implementing new enterprise technology needed to support the Customer Experience at United’s global airports as well as partnering with enterprise teams to advance the technology ecosystem to support the new and existing applications.

Travel may be required up to 30% to airport locations and AO offices to ensure the applications meet United’s high standards of customer experience.

Leadership and Team Management:
Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous learning Provide strategic direction and oversight to ensure the successful execution of programs, resource management, and day-to-day operationsEstablish goals for the team and individuals, including performance reviews and career and performance plans Plan for short and long-term resource needs (internally and externally) to ensure the right number of resources and skills are available to meet project goals and deadlines Evaluate and suggest improvements to the organizational structure, roles, and responsibilitiesCommunication and Stakeholder Management:
Engage, collaborate, and partner with technical and business stakeholders to understand business requirements and user expectations and lead the development of solutions that meet functional and technical requirementsCollaborate with United's business and IT leadership teams and product subject matter experts to establish the product's long-term vision, goals, and strategyDevelop multi-year product development strategies and tactical plansShare knowledge and work together to generate innovative solutions to problemsAlign with business partners on delivery success criteria and ensure technology solutions follow architectural standardsProvide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviewFoster open communication within the IT team and across departments to ensure alignment and the successful delivery of cross-functional initiativesBudgeting and Project Management:
Develop and manage the program budget, ensuring efficient resource allocation to support strategic initiatives and operational needsTrack and report on key performance metrics, making data-driving decisions to improve the efficiency and effectiveness of the teamEnsure the project teams are successfully tracking timelines, budgets, risks, and resources to various stakeholdersAdjust or tailor the communication to fit the audience, up to executives or out to the fieldWork closely with AO and CSI to provide proper change management and training documentation for effective use of new technology and quick adoption across locationsCreate closed loop feedback to continuously improveStrategic IT Planning and Execution:
Evaluate, implement, and manage SaaS-based solutions and develop in-house cloud-based solutionsIdentify technical obstacles early and collaborate closely with the team to find innovative solutionsResponsible for escalating, assisting, and following up on resolving issues related to the delivery of technology solutionsEnsure that Agile methodologies are implemented following best practices and that continuous improvements are made as neededAlso, ensure compliance with code scanning and other security protocols during development and releaseDelivery/Support: 
Evaluate customer-facing platforms and integration tools based on business requirements, technical feasibility and cost effectivenessConduct assessments and recommend solutions to drive efficiencies and innovationsActively staying informed about industry standards & trends, user feedback, and technological advancements to drive continuous improvement and innovation within the bag drop, biometrics, and process automation platformsIncorporate responsible use of AI and data science to proactively shift customers and United’s operation to digital automationSignificantly improve the integration of United’s technology to airports on Common Use or United’s proprietary hardwareProvide clear support processes to ensure reliable and secure operation of these solutions match the goals for the Tier of the applicationQualificationsWhat’s needed to succeed (Minimum Qualifications):

Bachelor's degree in information systems, Computer Science, Engineering, Business Administration, or other related field7+ years of relevant experience Proven experience leading and developing IT teams, with a strong focus on leadership, mentorship, and team developmentExperience implementing SaaS solutions or building applications using AWS cloudLeadership experience managing multiple cross-functional teams or projects and influencing senior-level management and key stakeholdersOutstanding communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organizationA mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practicesAdvanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processesExperience leading technology delivery of .NET and Cloud-based software using Agile development processesMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degreeAWS Solutions Architect, Certified Customer Experience Professional, Project Management Professional, or similarUnderstanding of system architecture principles, including the ability to design scalable and reliable solutionsAirport operation, baggage operation, or ramp operation knowledgeUnderstanding of baggage vendors, platforms, and hardwareExperience with observability software like Dynatrace, Data Dog, or Cloudwatch
The base pay range for this role is $137,275.00 to $178,670.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
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