Welcome page Returning Candidate? Log back in! Sr Manager for Smart Safe Device Team Job Locations US-FL-Jupiter | US-FL-Miami | US-FL-Tampa | US-FL-Orlando Requisition ID 2025-1397371 Category (Portal Searching) Management Business Unit RCS Overview

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!

Job Description

Deposita, an Allied Universal® Company, is hiring a Senior Safe Support Program Manager. The Safes, Configuration, and Connectivity Team is a 24/7 operation providing technical assistance to Deposita end users. The Senior Safe Support Program Manager spearheads the technical aspects, ensuring seamless connectivity and optimal performance of smart safes. They oversee network connectivity, lead the technical implementation of new devices, and manage remote monitoring systems. They are dedicated to conducting regular updates and providing technical support to guarantee the reliability of smart safe operations. Through strategic collaboration with technology partners and a focus on continuous improvement, they aim to elevate the technical capabilities of the smart safe systems.

 

REQUIRED:

Technical Expertise with Smart Safe Devices

Strong Supervisor/Managment experience 

 

RESPONSIBILITIES:

Manage the team, including hiring/selection, scheduling, payroll, training, coaching, and developmentOversee the establishment and maintenance of robust network connectivity for smart safesTroubleshoot and resolve connectivity issues promptly to minimize downtimeLead the technical implementation of new smart safe devices on the groundCollaborate with cross-functional teams to ensure seamless integration with existing systems.Implement and manage remote monitoring systems to track the status and performance of smart safesCoordinate and execute regular firmware and software updates for smart safe devicesEstablish comprehensive troubleshooting procedures for technical issues related to smart safesConduct regular audits to verify data consistency and identify potential discrepanciesWork closely with technology vendors to address technical challenges and optimize smart safe performanceImplement scalability solutions for growing smart safe deploymentsDevelop comprehensive technical documentation for smart safe systemsImplement quality assurance processes to ensure the reliability and functionality of smart safe devicesConduct regular audits to identify and address any technical shortcomingsEnsure that required training and screening elements for customer support personnel have been met

QUALIFICATIONS:

High school diploma or equivalentMinimum of three (3) years of successful supervisory/management experience In a technical support center roleEffective oral and written communication skills; able to write informatively, clearly, and accuratelyProficiency with Microsoft Office applicationsForecasting, predicting skillsActive listening skills; problem solving skillsAssess and evaluate situations effectively; identify critical issues quickly and accuratelyResearch, investigate, compile information; synthesize facts, concepts, principles; interpreting dataProject Management skills; process improvement development skillsSetting and achieving goals; planning and organizing skillsAttending to detailCoaching, mentoring, motivating skills; able to mediate conflict with tact, diplomacy

PREFERRED QUALIFICATIONS:

College degree In Communications, Public Relations, Statistics, or Business AdministrationProfessional training and/or education in one or more of the following:Customer service / Technical Support help deskDispatch operationsAccount Management

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

 

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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