Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Senior Manager Food Safety will lead the Food Safety and Quality Assurance program for United

Catering Operations for global catering and lounges. This role will develop, implement and maintain

standardized food safety policies and procedures across all catering locations and lounges to ensure

compliance with applicable regulatory requirements FDA, USDA, CBP, DOD, CFIA and other agencies.

This role is responsible to develop, implement and sustains the food safety management system and is

also responsible for training, oversight and resources required to ensure compliance with UA Food Safety

requirements.

Develop, implement and maintain COBM to define UA food safety requirements for catering locations. Develop training to communicate expectations to catering locations.Develop, implement and maintain UA food safety requirements for lounges. Communicate with hospitality partners to ensure complianceManage the food safety audit program outsourced to a third party and conduct catering facility food safety audits based on a schedule to ensure that all facilities are audited to confirm compliance with UA requirementsConduct food safety audits at lounges based on a schedule to ensure that all facilities are audited to confirm compliance with UA requirements. Support health department inspectionsMonitors quality and food safety complaints received and follow up with catering locations and clubs to ensure issues are addressed to prevent recurrenceStay abreast of recent developments in global food safety standards, regulatory requirements and industry best practices.Develop and establish KPI for catering locations that include regulatory audit performance, complaints and UA audit scores. Monitor performance with a focus on continuous improvement.Maintain detailed food safety records for all catering locations and lounges on SharePoint, Safety Chain and Quality First

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities

The Senior Manager Food Safety will lead the Food Safety and Quality Assurance program for United

Catering Operations for global catering and lounges. This role will develop, implement and maintain

standardized food safety policies and procedures across all catering locations and lounges to ensure

compliance with applicable regulatory requirements FDA, USDA, CBP, DOD, CFIA and other agencies.

This role is responsible to develop, implement and sustains the food safety management system and is

also responsible for training, oversight and resources required to ensure compliance with UA Food Safety

requirements.

Develop, implement and maintain COBM to define UA food safety requirements for catering locations. Develop training to communicate expectations to catering locations.Develop, implement and maintain UA food safety requirements for lounges. Communicate with hospitality partners to ensure complianceManage the food safety audit program outsourced to a third party and conduct catering facility food safety audits based on a schedule to ensure that all facilities are audited to confirm compliance with UA requirementsConduct food safety audits at lounges based on a schedule to ensure that all facilities are audited to confirm compliance with UA requirements. Support health department inspectionsMonitors quality and food safety complaints received and follow up with catering locations and clubs to ensure issues are addressed to prevent recurrenceStay abreast of recent developments in global food safety standards, regulatory requirements and industry best practices.Develop and establish KPI for catering locations that include regulatory audit performance, complaints and UA audit scores. Monitor performance with a focus on continuous improvement.Maintain detailed food safety records for all catering locations and lounges on SharePoint, Safety Chain and Quality FirstWhat’s needed to succeed (Minimum Qualifications):

BS Degree in Microbiology, Food Science or a related field.HACCP CertificationPCQI qualification5 years in Food safety and Quality Assurance within a food production environment1 years of people management experienceKnowledge of FDA/FSMA and USDA requirements for food production facilitiesKnowledge of food microbiology, food safety and food defenseKnowledge of the FDA Retail Code and ITPStrong oral and written communication skills with the ability to communicate clearly and effectively with personnel, customers, suppliers and other business contactsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Advanced Degree in Microbiology or Food Science CFS CertificationSeafood HACCP CertificationServSafe ManagerLead Auditor CertificationPrevious experience with SQF, ServSafe, FSPCA, and FDA/USDA audits Knowledge of product traceability and recall managementProgram and Process Management for highly complex operationsWhat’s needed to succeed (Minimum Qualifications):

BS Degree in Microbiology, Food Science or a related field.HACCP CertificationPCQI qualification5 years in Food safety and Quality Assurance within a food production environment1 years of people management experienceKnowledge of FDA/FSMA and USDA requirements for food production facilitiesKnowledge of food microbiology, food safety and food defenseKnowledge of the FDA Retail Code and ITPStrong oral and written communication skills with the ability to communicate clearly and effectively with personnel, customers, suppliers and other business contactsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):Advanced Degree in Microbiology or Food Science CFS CertificationSeafood HACCP CertificationServSafe ManagerLead Auditor CertificationPrevious experience with SQF, ServSafe, FSPCA, and FDA/USDA audits Knowledge of product traceability and recall managementProgram and Process Management for highly complex operations