At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
We Believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).
The Strategy and Transformation team within Schwab’s Client Service & Support organization enables leaders across the service organization to explore and set strategy, prioritize our investments, understand the perspective of our professionals and clients, and tell our strategic story along the way.
As a Senior Manager, UX Researcher (individual contributor) you will:
Define and drive the future experience for our call center representatives and the products they useReveal what our users need by conducting user research, working with cross-functional teams, and delivering insightsInspire change through delivering oral and written presentations, leveraging qualitative and quantitative data, and helping stakeholders understand what would make a user’s experience more intuitive, accessible, and seamlessLead and own a research project from start to finish including conducting stakeholder interviews, formulation of research goals and objectives, development of a research plan and methodology, performing research, synthesizing findings with supporting data, and report development
What you are good at:
Working independently to deliver insights in a fast-paced and ever evolving environment Critically thinking to generate unique research ideas and derive effective solutions for design issuesEffectively collaborating with stakeholders and act as a strategic partner in product decisionsStorytelling skills using data and other visualizations to engage stakeholder, communicate insights effectively and clearly present key findings and recommendationsContinuously improve and grow by implementing new research techniques What you haveRequired Qualifications:
5+ years of UX research experienceBachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience)Proficiency in both qualitative and quantitative research methodologies, including surveys, user interviews, usability testing, card sorting, and data analysis techniquesStrong experience working with large data sets using tools such as Microsoft Excel; must demonstrate a solid understanding of statistical concepts (e.g., significance testing, confidence intervals) and the ability to calculate appropriate sample sizes for research studiesExperience with testing in person and remotelySuccess supporting delivery of concurrent projectsStrong communications skills with ability to appeal to a wide audienceHigh proficiency with Microsoft Office products, PowerPoint, Excel, Word, etc.Preferred Qualifications:
Prior experience within financial services industry
In addition to the base pay range, this role is also eligible for bonus or incentive opportunities.
Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Application FAQs
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