About Gartner IT: 

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 

About the role:

We are seeking a technically strong Sr. Manager of Software Engineering to lead the Global Conference Technology 24x7 team, responsible for the support and maintenance of mission-critical client-facing mobile and web products. This role is pivotal in delivering a world-class experience to conference attendees by ensuring conference readiness and resolving incident trends.

What you will do:

Operational Leadership:

Lead and manage a 24x7 team of software engineers focused on supporting and maintaining mobile and web applications.

Ensure conference readiness by delivering clear, concise, and business-friendly updates in readiness and status meetings.

Develop and implement strategic plans to reduce incidents for Mobile & Web and Onsite Experience Technology.

Incident Management & Reduction:

Conduct comprehensive analyses of incident data and develop communication strategies for business and technology stakeholders.

Identify, prioritize, and resolve incident trends permanently to enhance application stability and user experience.

Implement effective incident resolution workflows, delegating incidents with clear problem statements, priorities, and deadlines.

Communication & Reporting:

Partner with Scrum Masters to compile, publish, and communicate open production bugs and process gaps.

Establish a communication plan with PMs and POs to provide regular updates on the overall health of technical services.

Practice structured story writing to provide clarity, context, and confidence to stakeholders when discussing issues or incidents.

Training & Development:

Build and communicate a training strategy to reduce the presence of engineers from onsite Information Booth support.

Create and execute a comprehensive onboarding plan for new engineers.

Develop a talent plan to upskill support engineers on new products and technologies, such as the NextGen Conference Navigator product.

Delegation & Empowerment:

Identify a successor and delegate roles and responsibilities during PTOs or conference support.

Empower engineers to achieve autonomy in incident resolution, ensuring continuous updates are provided to incident reporters.

Delegate enhancements and support tasks to respective engineering teams and Information Booth staff.

Planning & Retrospective:

Lead planning and retrospective sessions for software delivery, ensuring continuous improvement and operational excellence.

What you will need:

Bachelor's or master's degree in computer science, Software Engineering, or a related field.

Proven experience (10-14 years) in Software development

At least 5 years of experience in a leadership or managerial role, preferably in a 24x7 operational environment.

Strong understanding of incident management processes and strategies for incident reduction.

Excellent problem-solving, communication, and interpersonal skills.

Strong knowledge of Scrum methodology

Experience managing software development team using Angular, .NET Core, SQL, cloud platforms (e.g., AWS, Azure), and DevOps practices.

Experience in managing applications for large-scale events or conferences.

Who you are

Excellent communication and prioritization skills

Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment

Strong desire to improve upon their skills in software development, frameworks, and technologies

#LI-JJ3

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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