The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know about the role- -

The Senior Manager, Enterprise Incident Management Oversight is responsible for PayPal’s Second Line of Defense Incident Management Oversight activities, overseeing effective adherence to requirements set out in our Incident Management Policy. This role focuses on continual enhancement of our Incident governance framework and the identification and escalation of systemic Issues through the lens of Incident events.

Job Description:

Your way to impact-

Lead complex projects and problem resolution efforts related to risk management.Collaborate with teams to identify and analyze risks that may impact operations and assets.Develop and implement strategies for risk mitigation and compliance.Assess current business trends to inform risk management practices and improvements.Drive global process improvements through effective project management and stakeholder engagement.

Your day to day

In your day to day role you will...

Oversee enterprise-wide response to significant risk events, ensuring thorough root cause analysis, effective remediation, and comprehensive documentation.Analyze incident data to identify systemic trends, emerging risks, and cross-functional control gaps.Continuously enhance the incident oversight framework, including governance protocols, escalation criteria, and reporting standards.Present incident trends and insights to senior leadership and risk committees; support regulatory responses and internal audits.Provide subject matter expertise on Incident Policy during cross-functional reviews of events (e.g., cyber, technology, fraud, regulatory).Collaborate with internal stakeholders to ensure effective identification, documentation, and long-term resolution of incidents.Develop and track oversight metrics to evaluate process maturity and effectiveness.Partner with analytics teams to identify patterns of recurring minor incidents with aggregated business impact.Support audit activities and mentor junior team members, fostering a culture of transparency, accountability, and risk-informed decision-making.

What do you need to bring-

8–10 years of experience in Risk and Compliance in Financial Services and/or Fintech preferred.Risk certifications (e.g., CRM, CIA) preferred.Expertise in operational and enterprise risk management, including control design, issue management, root cause analysis, risk assessments, and executive reporting.Strong analytical skills with the ability to translate complex data into insights using GRC tools (e.g., Archer, ServiceNow), BI platforms (e.g., Tableau, Power BI), and structured root cause methodologies (e.g., Five Whys); deep understanding of operational processes, risk frameworks (e.g., COSO), taxonomies, and incident responseExceptional communication, presentation, leadership, and interpersonal skills, with the ability to convey complex or conflicting information clearly and persuasively esp. to leadership.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

20

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The US national annual pay range for this role is $123,500 to $212,850

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.