**Overview** Key Responsibilities + Develop and maintain customized implementation plans tailored to each industry group’s unique requirements. + Oversee the execution of implementation projects, ensuring strict adherence to scope, budget, and timelines while working closely with clients and solution specialists. + Collaborate with cross-functional teams—including sales, product management, engineering, and support—to address implementation challenges and ensure seamless integration. + Serve as the primary point of contact for clients throughout the implementation phase, providing strategic guidance, pre/post deployment support, and issue resolution. + Travel up to 30% to client sites for project kickoffs, on-site support, and stakeholder engagements. + Build and maintain strong client relationships to ensure satisfaction and foster long-term partnerships. + Gather and analyse client feedback to continuously refine implementation strategies and improve outcomes. + Ensure a smooth product support transition, document stakeholder sign-offs, and validate completion criteria. + Develop, refine, and implement standardized processes and best practices to improve efficiency and consistency in execution. + Leverage data and analytics to identify trends and drive continuous improvements in implementation performance. + Ensure all implementation activities comply with relevant regulations, industry standards, and company policies. + Conduct quality checks and audits to maintain high standards of service delivery. + Build and manage an effective highly skilled team by recruiting, training and coaching employees, communicating job expectations and goals, succession planning, and appraising their performance. + Provide strong leadership, motivating, mentoring, building trust and developing team members for maximum performance aligned to ABM core values in a distributed and remote working environment. + Provide project priority direction and task delegation for the team and ensure deadlines are met and on budget in a complex dynamic environment + Monitor performance, provide ongoing feedback, and foster professional growth within the team. + Coordinate resource allocation and scheduling to ensure project deadlines are met. **Qualifications – Education & Experience** + Bachelor’s degree in business, technology, project management, or a related field (Master’s preferred). + 7+ years of experience in project management, client success, or technical solution implementation. + Project management certification (PMP, or similar) is strongly preferred. + 4+ years of leadership experience managing technical teams, preferably in a remote/hybrid work environment. + Strong understanding of technical solutions, enterprise deployment strategies, and industry-specific implementation challenges. + Proven ability to drive process improvements and operational efficiencies. + Excellent problem-solving skills, data-driven decision-making, and strategic thinking. + Strong communication, negotiation, and relationship management skills. **Benefit Information:** ​ ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit: ABM 2025 Employee Benefits | Staff & Management (https://abmmscloud.sharepoint.com/:b:/r/teams/CorporateTATeam266/Shared%20Documents/General/ABM\_2025\_Employee\_Benefits\_Staff\_%26\_Management\_No%20Date%209.5.24.pdf?csf=1&web=1&e=q8ni6i) REQNUMBER: 120212 ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.