The Sr Manager, Client Project Management ensures proper project setup, initiation, planning, and closure within TR Professional Services, providing necessary processes, reporting, tools, and overall support of both the client and employee experience they need to do their jobs effectively. The Client Project Coordinator will successfully support operations processes, while driving process improvement efforts across the business unit to achieve significant financial, operational, customer satisfaction, and/or employee satisfaction impact.
The members of our Project and Operations Management team are professionals from diverse backgrounds who have built their careers by fostering leading practices in Professional Services both through client-facing project management and delivery, as well as business transformation and innovation – constantly working to enhance the future of services-related processes and technology in an age where business interests are increasingly taking on more complex and global dimensions.
About the role:
Key Responsibilities:
• Leads multiple projects of high complexity simultaneously, where expertise is required to apply knowledge and understanding of current business issues to develop solutions.
• Leads team of Client Project Managers , addressing complex problems/projects by providing guidance, coaching, performance management, and support.
• Has significant influence over decisions within own area through advice, counsel or facilitating services to others in making their decisions.
• Acts as advisor or coach to new or lower level analysts; allocates work as necessary.
Key Responsibilities:
• Plans, monitors and controls the stages of projects including resource planning, risk management, time estimating, scheduling, budgeting, quality assurance, status reporting, issue resolution, stakeholder communication and documentation.
• Identifies dependencies between tasks, communicates expectations to team members, obtains task effort and duration estimates from team members, and creates/tracks the project schedule.
• Provides direction and guidance to project team members regarding project goals, timelines, roles, responsibilities, potential risks, etc. Maintains awareness of progress toward project milestones (e.g., completion dates, key deliverables) and takes corrective action as needed.
• Conducts periodic reviews of project activities to ensure they are on track/resourced; proactively works with project team to resolve issues and mitigate risks.
• Facilitates collaboration among team members and ensures that all team members understand how their contributions integrate into the overall success of the project.
• Monitors progress against project plan and adjusts as needed.
• Communicates regularly with senior management regarding status of project, expected milestones, and any existing or emerging customer issues.
• Assists team members in identifying resources required for successful project completion.
• Facilitates the creation and maintenance of a collaborative environment, focusing on sharing information, data, and best practices across the organization.
• Employs effective strategies to manage group processes and dynamics.
• Ensures that routine reports and status updates are provided to internal customers.
About you:
Requirements:
PMP certification preferred.10+ years of experience managing medium-to-large software development projects.8+ years of experience directly managing a team of project managers or managing a PMO.Experience working in a Professional Services or Consulting environment.Experience working with global virtual teams preferred.Demonstrated ability to communicate effectively both verbally and in writing.Strong customer service orientation and focus on results.Ability to manage shifting priorities and competing deadlines.Excellent interpersonal, organizational and time management skills.Proven analytical and problem solving skills.Excellent communication skills in both written and verbal English that are appropriate for a client setting.PMP Certification, PRINCE2 or similar project management certification preferred.#LI-SS5
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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