Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl  is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.

Responsibility Includes:

Work as a Team Lead for Network and Security operations.

Network SME/ L3 – Cisco ACI, Cisco Wi-Fi, Cisco ISE, Routing & Switching, Load Balancer

Security Firewall SME/L3 - Cisco FTD 3k, FMC, FortiGate Firewall, Forti analyser, Cisco ISE, SMA, DDOS and WAF.

Primarily to Manage and support SDN Technology like Cisco ACI, Cisco ISE , APIC, Stealth watch, Cisco Wi-Fi, routing and Switching , Cisco Firewalls, Fortinet Firewalls.

Ensure the Security devices uptime of the client is 100%

Prepare weekly reports, monthly availability, and performance reports of the client.

Provide root cause analysis of outages.

Upgrade firmware/Software of network security devices.

Timely resolution of calls / incidents related to all Security issues within defined timelines.

Securing network security systems by establishing and enforcing policies, defining, and monitoring access.

Regular patching of all provisioned network & security devices

Security Operations - configuration, IP assignment, monitoring, Firmware upgrades, Firewall Policy fine tuning.

Fault handling and escalation (identifying and responding to faults on security devices.

Liaising with 3rd party suppliers, vendors handling escalation through to resolution).

Creation and Maintenance of blue-print document for NOC & SOC covering the processes and procedures.

If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

Graduate in Computer Science/IT/Electronics Engineering or equivalent University degree.

Candidates should have at least 10-12 years of experience working in Network Operations especially on the Cisco ACI, ISE, Load Balancers, Cisco Wireless and the Security operations like Cisco FTD Firewalls, FortiGate Firewalls and Cisco WSA Proxy.

Work on End-of-Life hardware upgrades on head end and remote end devices and ensure the asset management is up to date.

Should have a sound knowledge on ITIL process - Ops Management, Change Management, Incident/Problem Management

Experienced in Troubleshooting and resolution of incidents, working on critical SLA's by communicating with OEM Support center, TAC etc. for effective closure and RCA of all incidents.

Good Hands-On in User co-ordination, Vendor Co-ordination - Client and user interaction with ownership for incident resolution, POA Submission.

Should be able to integrate network & security devices with SIEM, able to read & understand logs of all network & security devices to troubleshoot issues quickly.

Preferred Skills and Experience

Experience with Ansible automation.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.