Department:

Innovation

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job SummaryThis role is responsible for leading the development of the product strategy, design, and implementation of innovation projects that aim to achieve positive and sustainable results. They support Operations departments to align People, resources, and procedures to reduce cost and complexity while maximizing Employee and Customer satisfaction. Ensures the delivery and optimization of new products and processes is understood by decision makers and delivery teams across the enterprise.

Additional details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Responsibilities

Leads the product management of new processes, tools and experiencesSets the strategic plan to achieve business and design goals that may include prioritization of focus areas for innovation, optimization of new product deliveries and guiding the adaptation of adjacent processesActs as the expert of the design, features and specifications of their productsLeverages enterprise capabilities and coordinates with product stakeholders to establish a repeatable and efficient product delivery practiceCollaborates with business analysts to monitor and analyze performance of assigned products and processesSupports executive decision making with evidence-based guidance and consultingCommunicate timelines, risks, issues, key decisions to multiple stakeholdersEncourage consensus among multiple parties with conflicting and diverse viewpointsBuild confidence and sustain trusted relationships with key stakeholdersMay perform other job duties as directed by Employee’s Leader

Knowledge, Skills and AbilitiesAbility to collaborate across multiple stakeholder groups and effectively communicate strategy and plansSkilled in and able to guide others in deconstructing complex problems into opportunity areasAbility to use multiple types of quantitative and qualitative data to prioritize and value product enhancementsAbility to use design thinking mindsets and guide others to solve complex problems and advocate for new solutionsKnowledge of product management practices and ability develop and communicate new product design intent, mandatory features and required specificationsAbility to manage and align interrelated products in both the physical and digital worldsKnowledge of project management practices and ability to hold multiple delivery teams accountable for meeting business objectivesSkilled in process mapping and data visualization toolsAbility to use and guide others in an empathetic approach to change management practices when deploying new products or processesAbility to effectively listen to, understand, and communicate ideas presented in writing and/or in speaking with all levels of the organizationAbility to quickly understand assignments and complete them with minimal leadership oversightSkilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsEducationRequired: High School Diploma or GED

ExperienceExpert level experience, seasoned and specialized knowledge in:Leading complex cross-functional initiatives and aligning stakeholders at all levelsDeveloping strategies, plans, and solutions to address complex or ambiguous problemProject managementChange managementProduct management

Licensing/CertificationN/A

Physical AbilitiesAbility to perform work duties from limited space work station/desk/office area for extended periods of timeAbility to communicate and interact with others in the English language to meet the demands of the jobAbility to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:  

Competitive market salary from $128,350.00 - $142,600.00 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.  

Benefits you’ll love:  

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible  

dependents too)  

• Southwest will help fund your 401(k) retirement savings with Company  

contributions up to 9.3% of your eligible earnings**  

• Potential for annual ProfitSharing contribution in the Southwest Retirement  

Savings Plan- when Southwest profits, you profit***  

• Competitive health insurance for you and your eligible dependents (including  

pets)  

• Southwest offers health plan coverage options that start from the very first day of  

employment. You will have 30 days to select and enroll in your health plan with  

coverage retroactively available to your first day of employment.  

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits  

   

*Pay amount does not guarantee employment for any particular period of time.  

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule  

and applicable IRS limits  

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule  and are made at the discretion of the Company  

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
09/12/2025