Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Communicate department goals and procedures to team membersLead technical analysis, implementation and deploymentCoordinate technical activities with key internal and client stakeholdersDevelop and document key solution architecture and design aspectsDevelop technical change requests, migration and test plansProvision proof of concept and pilot environmentsSupport Project Managers in managing scope variations and risks effectivelyWork with the team to develop problem management and service improvement plansLiaise with vendors and service providers to execute technical changeEnsure team follows best practices and maintain service level agreements

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Experience with advanced IT technologies: Cloud Computing (Private, Public, and Hybrid), virtualization, software defined networking, software defined datacenters, Service-Oriented Architectures, datacenter architectures, OR web services.Strong Linux product knowledge and recent experience in leading implementation and configurationStrong skills in deploying Linux including tuning, upgrading, monitoring and patchingStrong understanding of Microsoft Azure and Active DirectoryStrong experience in System Design and supporting complex, multi-tier apps in AWSConfiguration/deployment management tool (e.g. Chef, Puppet)Scripting and automation experienceKnowledge and experience with Version ControlStrong fundamental understanding of available migration strategies, paths, risks and issues with the relevant productsExperience in leading and supporting cloud transitionsMust be able to estimate and balance workloads, internal and external expectations; and work in high-pressure engagements with high-profile stakeholdersInterested in growing by taking on challenging and rewarding projects or assignmentsAbility to learn new product updates and technologiesAbility to communicate appropriately with client technical and executive staffMentor others/junior staff on your core vendor products and technologiesRed Hat Certified Engineer

 

JV20

  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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