Job Summary
Under general direction, provides centralized human resource services spanning payroll, benefits and other transactions. Ensures efficiency of service center operations, technology and transaction processes. Establishes standards and procedures for handling employee questions, transactions and administration of human resource programs. Coordinates services with the human resource information systems, human resource program managers and technology specialists.
Education & Experience
Typically requires a 5 -8 years of experience.
Typically College or university degree required
Responsibilities
Serve as a subject matter expert in specific areas of HR shared services, such as benefits administration, payroll processing, employee relations, or HRIS management. Identify opportunities for process improvement within HR shared services, streamline workflows, and implement best practices to enhance efficiency and effectiveness. Establish key performance indicators for HR shared services, monitor performance metrics, and prepare reports to track service delivery and identify areas for improvement. Lead HR projects and initiatives within the shared services function, from planning and execution to evaluation, ensuring alignment with organizational objectives and timelines. Align HR shared services initiatives with the overall HR and organizational strategy, contributing to the achievement of strategic goals and objectives. Foster a culture of continuous improvement within HR shared services, encouraging staff to innovate, collaborate, and seek opportunities for enhancing service delivery and customer satisfaction
Skills / Ability Generic (High Level)
In-depth knowledge and expertise in specific areas of HR shared services, such as benefits administration, payroll processing, employee relations, HRIS management, or compliance. Advanced problem-solving skills to address complex HR issues and challenges, leveraging experience and expertise to find innovative and effective solutions. Strong analytical skills to identify opportunities for process improvement, streamline workflows, and implement best practices to enhance efficiency and effectiveness within HR shared services. Ability to lead HR projects and initiatives from conception to completion, including planning, execution, monitoring, and evaluation, ensuring alignment with organizational objectives and timelines. Excellent communication and influencing skills to effectively convey HR strategies, initiatives, and recommendations to senior leadership, stakeholders, and team members. Advanced data analysis skills to interpret HR data, generate insights, and prepare reports to track performance metrics, identify trends, and inform decision-making within HR shared services
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