Job Description:

Work Schedule: Monday - Friday (11:30 AM to 8:00 PM EST)

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.

Required Skills: "Must" have these skills to be minimally qualified

Strong analytical and organizational skillsDemonstrated ability to solve complex problems by reviewing related information.Ability to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.Customer centric approachDemonstrates a strong sense of urgencyAble to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.Comfortable taking inbound or making outbound calls to clients in a high production focused environment.Communicates effectively and confidently and is comfortable engaging all clients.Has the ability to learn and adapt to new information and technology platforms.Ability to follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.Good time management skillsFlexible to work weekends and/or extended hours as needed.

Desired Skills:

Prior experience in Retail Fraud Servicing, Claims or Fraud Detection.Experience working in an environment where both individual and team goals are met or exceeded routinely. 

Responsibilities:

Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activityMakes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systemsAssesses the level of risk and makes decisions which directly affect the customer experience and risk to the bankReviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolutionComplies with industry regulations, bank procedures, integrity levels of the department's system, and financial controlsRecords data captured during client interactions accurately

Skills:

Analytical ThinkingClient Experience BrandingCustomer and Client FocusDue DiligenceResearchAttention to DetailData Collection and EntryPolicies, Procedures, and GuidelinesReferral ManagementWritten CommunicationsAdaptabilityBusiness IntelligenceInvestigation ManagementIssue ManagementRelationship Building

Shift:

2nd shift (United States of America)

Hours Per Week: 

40