Welcome page Returning Candidate? Log back in! Sr Field Service Specialist Req. # 23574 Job Family FV - Field Service Location US-NJ Overview

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical authorities on Waters’ product suite. As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters’ legendary service for our customers who utilize our scientific instrumentation and software. 

 

In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite (LC, LC/MS, HPLC/UPLC, SFC) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

 

Waters Corporation is seeking a highly skilled, motivated and customer focused individual to join our renown Field Services Organization in the central New Jersey area.

Responsibilities Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)Establish and maintain effective relationships with external and internal customers ensuring their successLead customer expectations, by communicating work performed and providing follow up plan if neededEnsure customer compliance regulations are followedDeliver system level training at customer sitesRun service inventory according to Waters policiesIssue field service reports daily to document work performedMaintain sound knowledge regarding the technology and customers' application demandsWork with Sales team in respect to identifying future business development opportunities and needs for service contract salesEnsure that quality system procedures and Health & Safety standards are adhered to at all times Qualifications

Education:

BS/BA in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

2 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)Valid Driver's License in good standing is mandatoryAbility to perform effective system level troubleshootingUnderstanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)Overnight travel as required including international travel for training

Skills:

Must possess a strong customer focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needsPersonal sense of integrityEffective time management skillsSystem level approach to problem solvingAnalytical attitude with a strong aim to resolve open issuesExcellent verbal and written communication skills                                                           

 

 

 

Company Description

Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. 

 

 

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words Chromatography, Management, Field Manager, Service, Mass Spectroscopy Options Apply for this job onlineApplyShareRefer this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Share this job on your Social Network! | More

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