Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Senior Field Service Engineer to support the very successful growth of our businesses across West Zone of India. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.
As Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.
Responsibilities Installation, performance maintenance, troubleshoot and support TA-Waters' product suite (Thermal and Rheology products like DSC TGA SDT DMA, TMA and Rheometer, Informatics)Establish and maintain effective relationships with external and internal customers ensuring their successManage customer expectations, by communicating work performed and providing follow up plan if neededEnsure customer compliance regulations are followedDeliver system level training at customer sitesManage service inventory according to Waters policiesIssue field service reports daily to document work performedMaintain sound knowledge regarding the technology and customers' application demandsWork with Sales team in respect to identifying future business development opportunities and needs for service contract sales QualificationsEducation:
Bachelors/Masters Degree in Engineering from Instrumentation, electronics, electrical engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.Experience:
Minimum 3-5 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (Thermal and Rheology Instruments like DSC TGA SDT, DMA, TMA and Rheometer)Ability to perform effective system level troubleshooting
Understanding of the scientific application workflow along with the scientific software systems
Skills:
Must possess a strong customer focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needs Personal sense of integrity Effective time management skillsSystem level approach to problem solvingAnalytical mindset with a strong drive to resolve open issuesExcellent verbal and written communication skills
Travel:
This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.Company Description
Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science.
Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
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