Senior Support Engineer for Resideo PIM/DAM Application

The Resideo PIM/DAM is a master data solutions for acquiring, managing and transforming a company’s product information into persuasive and personalized content for marketing, sales, digital commerce and new market opportunities.  The senior support engineer with be primarily responsible to the day-to-day optimal operations of the PIM/DAM application and the associate integrations.

JOB DUTIES:

Analyze PIM/DAM Production support issues and fixing it. Monitor Production services on daily basis. Setup new users/roles to data stewards and business admins in all three environments. Maintaining scheduled jobs and validating data feeds running on daily/weekly and monthly in production. Develop and test new syndications PIM code in DEV environment Migrate PIM code from lower environment to higher environment (from DEV to QA and Production). Created and supporting various PowerShell scripts to send data for new syndications, archive data clean-up, asset optimization/transformations. Updating specifications file to send data from PIM to Resideo Websites. Handle new change requests from EMEA and North America data steward teams. Requests like language report generation, templates creation for data management. Patching validations for DEV, QA, and Production environments every quarter of the year. Handling Resideo External Distributors Syndication requests. Setup a new Resideo Self-Service distributor setup and give demo. Writing and optimizing SQL queries & statements. Creating procedures, functions, and other database objects. Gather data volume exported from PIM on daily/weekly/monthly basis and maintain graphical view in confluence Perform ad hoc data import/export of PIM/DAM Validate database refresh from Production to lower environments Generate Image variants in lower environment after database refresh Enterworks product level issue analysis and work with Product team to get a resolution. PIM/DAM certificate renewal on yearly basis for all 3 environments (DEV, QA and Production) Developed and supporting automated jobs created to maintain data consistency in Enterworks. Developed and supporting LOB (Line of Business) details in PIM based on ERP data received. Work with SAP team to push a new sales org data to PIM. Prepare sheet for Translation company to get translation of PIM Attributes/Hierarchies/Free text data Load the translated multi-language data into all 3 PIM environments (DEV, QA and Production) Data Analysis to share the insights for various tasks received from Data steward team

YOU MUST HAVE:

5-8 years experience on Product Information Management (PIM) applications like Enterworks or similar PIM applications.   5-8 years experience on Digital Asset Management (DAM) applications like Enterworks or similar DAM applications.   Minimum 3 years of experience in Windows Server OS, Windows SQL Server, PowerShell Scripting, SFTP Scripting, Windows Scheduler, XML, JSON, CSV file formats

WE VALUE:

Familiarity with EnterWorks Process Exchange (EPX) or similar process modeling tools used for workflow orchestration Experienced in Remote Desktop Services like mRemoteNG Experienced in Web Certificate creation process Experienced on debugging web and server applications Ability to transverse a UI errors through backend server component all the way down to the underlying database. Experience working with a JAVA base application and Tomcat services Experience working with multi-lingual data and how application support this feature Experience working with dual stack (for redundancy) systems. Familiarity with basic network routing, virtual network configurations, and content delivery networks. Experience working with single sign-on applications. Experience with Excel based macros the integrate with application APIs Experience working with Swagger, Postman and Application APIs Familiarity with JIRA Ticketing System Familiarity with Atlassian Confluence Ability to work independently, prioritize work, and manage junior resources Ability to communicate effectively with various stakeholders Experience working with internal business owners and external customers Willingness to learn new skillsets and have a personal drive to develop and improve operational excellence. Strong communication and collaboration skills. Analytical thinking and problem-solving ability. Eagerness to learn and adapt to emerging technologies. Detail-oriented approach to quality and performance.

WHAT'S IN IT FOR YOU:

Benefits - Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, retirement plans, vacation & holidays.

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