Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

 

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose— people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

 

Lead the Strategy, and delivery of Digital Employee Experience Engineering, driving innovation and simplification across service delivery, workplace automation, and user experience.

Own and evolve the enterprise-wide ServiceNow platform as a core enabler of UKG’s employee-centric digital services, spanning ITSM, HRSD and custom workflow solutions. Drive enhanced end-to-end employee journeys, integrating digital tools, collaboration platforms, and service portals to reduce friction, personalize experiences, and enhance satisfaction. Collaborate with global HR, IT, and business teams to redesign internal services through intuitive design, self-service, mobile-first capabilities, and process automation. Lead platform engineering operations including CI/CD, SRE practices, monitoring, and infrastructure strategy to ensure system resilience, scalability, and compliance. Build and scale high-performing engineering teams focused on innovation, delivery excellence, and experience KPIs (ESAT, resolution time, automation impact). Champion governance, platform standards, and experience design across the digital employee ecosystem. Engage with executive leadership to shape the broader digital workplace roadmap, align with strategic priorities, and demonstrate measurable business value. Manage vendor partnerships, budget ownership, and platform expansion with a sharp focus on reliability, agility, and user outcomes.

 

Qualifications

12–18 years of IT leadership experience, including at least 5 years in ServiceNow platform strategy and delivery. Proven success in a product-based organization leading digital experience or enterprise platform transformation. Deep expertise in ServiceNow (ITSM, HRSD, ITOM), digital workplace platforms, and enterprise automation. Strong grasp of employee experience design, engineering best practices, and digital service orchestration. Demonstrated ability to lead cross-functional global teams, influence strategic direction, and drive large-scale change. Excellent executive communication, stakeholder engagement, and organizational leadership skills.

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

 

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com