Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Senior Director of Clinical Consulting will oversee clinical consulting client relationships, proactively identify clinical solutions, and manage clinical resource allocation for one of OptumRx's major segments of Clinical Consulting support.  They will work with executive clinical leadership in developing a strategy related to the delivery of proactive consultative services and driving clinical upsell targets, including deployment of appropriate use guidelines and protocols, utilization management strategies, clinical products / services and formulary management strategies. The Sr. Director is accountable for direct management of a staff of clinical consultants, as well as other personnel and assumes ultimate ownership and accountability for client relationships, retention, and satisfaction levels within their segment.

 

Primary Responsibilities:

Determine and manage clinical consulting resource allocation and assignmentProvide routine reporting to clinical leadership regarding milestone attainment and any significant issues within their segment that may be impacting overall team performance Maintains understanding of individual client contracts and ensures proper execution of all clinical deliverables specific to those agreementsDevelop department goals and ensure departmental executionWork with the Clinical Leadership Team to establish strategic clinical goals and objectivesProvide routine reporting to the Executive Leadership Team regarding milestone attainment and any significant issues within the segment that may be impacting overall performanceCollaborates with clients to establish achievable but aggressive clinical program goals, including generic dispensing rate improvements, implementation of utilization management programs, improvement in medication adherence rates, improvements in therapy gaps for key chronic disease states, formulary compliance targets, and HEDIS & NCQA measuresFormulates and delivers clinically-sound and fiscally responsible recommendations to clients based on trendCreate and maintain departmental policies and proceduresCreate action plans to address any client satisfaction concernsProvides mentoring / coaching for Clinical Consultants in order to enhance employee engagement, promote professional development and maintain high levels of staff satisfaction Assist in the recruitment, on-boarding and mentoring of new Clinical Consultant team membersEnsure the Clinical Consultants are delivering on client satisfaction, client retention, and trend managementStays aware of and provides clinical market intelligence to clientsProvides education for clients, pharmacists, members and physicians per contractual requirementsSupports strategies around other revenue-enhancement efforts (e.g., specialty, formulary, UM, mail, etc.) in coordination with client mgmt./sales teams where appropriateRoutinely collaborates with client management leadership peers to provide well-coordinated, impactful quarterly performance review sessions with clientsServes a key resource for new clinical product/service ideation and liaison to clinical product development / management areas to create new or enhance existing programsIdentifies and collaborates with client management leadership on clinical renewal strategiesDrives enhanced client relationships through senior-level strategic discussions and planning which addresses issues of highest priority for the client Consistently looks at existing processes, methods, and materials to find opportunities for improvementMaintains strategic relationships with client leaders, key stakeholders, and brokers/consultantsSupports sales and marketing including participating in RFP/finalist activities as needed based on current standard operating procedureServes as Subject Matter Expert (SME) for other departments on Clinical Consulting-specific issues/inquiriesLead departmental and interdepartmental workgroup and project work

 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree Active, unrestricted US state-specific pharmacist license8+ years of pharmacy practice experience or equivalent 3+ years of client facing or clinical account management experience with 2+ years of providing formal client presentations3+ years in a leadership position or equivalent2+ years of health plan experience or equivalentProven basic competency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook Proven excellent written, communication, and interpersonal skills Demonstrated solid clinical and analytic backgroundDemonstrated solid presentation skills and experience Ability to successfully manage multiple clients simultaneouslyDemonstrated sound decision makingDemonstrated high level of critical thinkingAbility to exhibit a growth mindsetAbility to prioritize customer-centric activities Experience in creating high-performing teamsAbility to successfully manages conflictAbility to communicate effectivelyDemonstrate ability to effectively engage with other leadersAbility to foster innovationAbility to successfully develops others

Ability and willingness to travel

 

 

Preferred Qualifications: 

MBA or similar advanced degree5+ years of managed care and/or PBM experienceFormalized sales trainingFormalized leadership trainingFormalized presentation skills training

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable. 
 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.  

 

 

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.    

 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.