Sr Digital Product Owner - Hybrid

Please Note: This position is hybrid, you must reside within driving distance of our offices in Los Angeles or Costa Mesa, CA to attend meetings and team collaboration. 

ClubLabs is the digital acceleration team for Automobile Club of Southern California, also known as, AAA. We are the team responsible for building intuitive customer experiences across the organization’s insurance, membership, financial, emergency roadside, and travel services. We’re a team of engineers, designers, researchers, and product managers within AAA delivering maximum value to our members and business for a smarter future.

The Senior Product Owner is responsible for shaping the product roadmap and capabilities of customer-facing enterprise products and services across all ACE markets. This role involves defining strategic and tactical goals aligned with business objectives and driving positive business outcomes.

What You Will Do:

Collaborate with the Lead Product Owner or Product Manager to define product vision, high-level priorities, and business goals.

Develop, implement, and communicate strategic initiatives for the assigned product.

Convert high-level priorities into small, actionable user stories.

Create acceptance criteria for user stories in the backlog.

Prioritize the product backlog and collaborate on defining KPIs and business goals.

Collaborate with the product development team to document requirements.

Lead design and UX teams to understand product flow and rules.

Document requirements for backend services teams to deliver necessary services to the development team.

Formulate usability and acceptance tests in collaboration with development and design teams.

Convert insights from user and usability tests into user stories.

Work with the design team to conduct timely and effective usability A/B tests.

Collaborate with various areas (product distribution, sales, marketing, etc.) to ensure effective communication and promotion of product line initiatives.

Drive the achievement of targeted goals through cross-functional collaboration.

Research the competitive market for business opportunities.

Ensure integration of the product line with the Club’s MRM strategy.

Develop product initiatives that synergize with other Club programs.

Evaluate financial and competitive impacts of potential product features.

Maintain a high level of skill and current knowledge of the product line.

Apply knowledge to create flow and rules guiding product initiative development.

Cultivate relationships with external vendors, partners, backend services teams, and development team members.

Perform all other duties as assigned.

What You Will Need:

Strong collaboration and communication skills.

Ability to convert high-level priorities into actionable user stories.

Understanding of product development processes.

Knowledge of usability testing and acceptance criteria formulation.

Cross-functional collaboration experience.

Market research and integration skills.

Financial and competitive impact evaluation capabilities.

Ability to maintain knowledge and apply it effectively.

Relationship cultivation skills.

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The starting pay range for this position is:

$129,400.00 - $172,000.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).