Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

 

We are an escalations team in Operations that primarily works on databases, performance, infrastructure, scalability & innovate solutionsDiagnose and resolve complex database performance issues across PostgreSQL and MySQL and provide RCAsPerform query optimization, indexing, and database configuration adjustments to ensure optimal response times and resource utilization.Proactively monitor and analyze database workloads, identify bottlenecks, and recommend improvements to developers and other teams.Perform MariaDB/MySQL to Postgres migrations.Provide on-call support during weekends on rotational basis.You'll get an opportunity of leading individual projects, including driving project outcomes & delivering technical solutions for complex business needs.Work with cross functional teams, pursue to the resolution of bugs identified.Proactive monitoring of customer infrastructure to avoid any P1/P2 escalations.Ensure that MTTR (Mean Time To Resolve) of any issues stays within SLADeep dive on Database and ServiceNow Platform performance bottlenecks by utilizing performance engineering tools

Qualifications

To be successful in this role you have:

5+ years of hands-on experience as a Database Administrator or Database Operations Engineer, with a strong focus on PostgreSQL and MySQL in production or business critical environments.Expertise in database architecture, indexing, query tuning, performance optimization, high-availability solutions and regular DB administration activities such as schema, tablespace and backup/recovery management.3+ years of experience providing support on a SaaS, PaaS, or Cloud Infrastructure product/solutionProven experience with concurrency, multithreading, and distributed system architecturesHands-on experience with database monitoring tools and setting up effective alerts.Experience in data mining tool such as Splunk, Grafana or ELK stack tool.Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actionsDevelop and implement automation scripts (e.g., Python, Bash) for routine operational tasks, deployments, and health checks.Strong experience with application/database performance engineering tools (pgbench, sysbech, mysqlslap, jmeter, flamegraph) is highly preferred.Experience with ServiceNow platform, scripting, tuning, troubleshooting is highly preferred.Formal experience on a DevOps, support or Operational team is desired.Experience in supporting large scale web-based distributed application running on JVM/Apache/Tomcat is preferred

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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