Amazon Advertising exists at the intersection of marketing and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon owned properties as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners.

The Customer Experience and Insights (CXI) team within Amazon Ads is looking for an experienced Sr Customer Solutions Manager to drive Customer Experience (CX) measurement with advertising. You will deliver on this mission by partnering with business owners to prioritize metrics development, creating clear and concise views of data, and helping business owners drive metric improvement by curating actionable opportunities sourced from direct-from-customer feedback data. You will also provide immersive opportunities for Amazon Advertising employees to experience customers’ pain and think of innovations that will surprise and delight.

You’ll need to operate with a high level of autonomy, collaborating closely with Ads Product, Finance, and Science Teams. You’ll be analytical, working backwards from customer needs and data; as well as a strong writer who can clearly communicate at the executive level. As a leader you will have a proven track record of creating a strong vision and roadmap and successfully delivering business results.


Key job responsibilities
• Drive the delivery of CX metrics.
• Drive CX improvement.
• Exhibit deep analytical ability, and work to constantly evolve how we analyze and communicate data and insights.
• Partner effectively with partner teams to influence priorities and drive alignment.
• Plan and deliver on goals.
• Monitor project execution and ensure that the delivery is to the appropriate levels of quality and in line with target dates.