Resideo (REZI) is seeking a Senior Customer Service Associate based out of the United States to join its Products & Solutions Customer Experience Team. This role will be responsible for ensuring effective, and timely handling of customer requests from orders through invoicing for the Americas (AMER) Region. You will be a key member of the Americas Customer Service Team and play an integral role in our end-to-end customer experience.  

The Senior Customer Service Associate is responsible for providing customer service support for Resideo's Products & Solutions Team including the Electronic and Trade divisions.

In this role you will process orders, respond to emails, answer incoming telephone calls, and manage customer specific account details to ensure timely and accurate responses and on-time order shipping. You will support order processing tasks including expediting orders, change orders, returns, monitoring order status, tracking and resolving discrepancies.

 You will assist other customer service associates with administrative duties. You will communicate with other departments and stakeholders, such as but not limited to, Logistics, Manufacturing, Regional Sales Managers, Outside Sales Representatives, Product Managers, etc., to resolve customer issues. 

The selected candidate should be a multi-tasker experienced working in a high-volume support center environment with multiple channels for communication. Your can-do attitude and focus on the customer will permeate throughout your interaction with customers to create a culture of customer centricity.  

 
JOB DUTIES: 

Ensure effective and efficient strategies and processes are followed, making Resideo the number one choice for customer.  Maintain a high standard of productivity, quality, and customer service, ensuring that all service levels are met.  Answer inbound telephone calls and emails from both internal and external customers.  Process and support customer order and return processing tasks accurately and efficiently.  Work with customers on short, damaged, or missing shipments to resolve issues, including filing shipping discrepancies.  Provide sales order status and delivery details.  Provide all-encompassing administrative support of accounts and divisions to ensure all customer needs and expectations are met. Work with Sales and outside rep agencies to ensure proper pricing is applied to each order. 

YOU MUST HAVE: 

2+ years of Customer Service experience.  Working knowledge of SAP and/or other computer software programs (Ex: Microsoft Excel, Salesforce, Storm, etc.)

WE VALUE: 

The ability to handle multiple priorities effectively.  Strong verbal and written communications skills that are both professional and courteous.  Proven ability to partner with key internal customers, and stakeholders.  Working knowledge of EDI transactions.  Excellent problem solving and customer service skills.  A self-starter with the ability to learn quickly.  A bias for results and action.  Someone who's analytical, efficient, and thorough.  The ability to work with multiple teams in a collaborative setting.  A commitment to discovering ways to improve service.  Ability to remain calm and courteous under pressure and navigate tense situations.  First Alert and/or Honeywell Home-related industry product knowledge.  A keen attention to detail. 

WHAT'S IN IT FOR YOU: 

The opportunity to make a difference and leave an impact with Resideo customers! 

#LI-HYBRID 

#LI-YC2