Join a team recognized for leadership, innovation and diversity

We have an opportunity for a Senior Customer\nExperience Specialist to join us at Honeywell, in Bucharest. This\nis a hybrid role, 3 + 2 days model.

Honeywell Building Automation is transforming the way every building\noperates to help improve the quality of life for the people who use them. With\na portfolio featuring software, hardware and services, Honeywell takes an\noutcome-focused approach to help building owners and operators improve safety\nand security, energy and operational efficiencies to create a better building\nexperience. 
Helping to Transform Buildings to be Safer and\nMore Operationally and Energy Efficient. 

Key Responsibilities:

Processes\n a wide variety of maintenance related activities between Honeywell and\n customers: records, changes in the list of equipment or obligations\n covered by the contract (escalations), cancellations, re-registrations;
RQB\n - reactive quoted: creation, re-creation, additions and deductions;
Operates\n changes according to process requirements in various existing records
Creates\n project structures, always taking into account the need for different cost\n allocations (including changes, creation of new activities, and the\n \"finalized\" technical setting), according with the documented\n customer requirements
Initiates,\n get approvals (if necessary) and complete billing related to contracts,\n reactive quoted, projects (full or partial billing);
Analyzes\n and takes the necessary steps to resolve disputes (credit issuance and\n reflow);

Key requirements:

Minimum\n college graduate; bachelor degree preferredMinimum\n 1,5 year experience on Sr Customer Experience Specialist roleFluent\n English (mandatory)ERP\n knowledge and Microsoft Office Suite knowledge

Our offer:

Competitive\n Salary regularly increased based on your performance;Market-leading\n Sales performance incentive rewarding your individual achievements;Enjoy\n 25 vacation days per year, plus extra days off for life's special eventsWe\n provide meal vouchers;Flexible\n benefits basket with monthly budget allocated (top up medical insurance,\n life insurance, pension, vacation/ cultural/ fuel vouchers);Medical\n Insurance Plan paid by the company;Christmas\n and Easter bonuses;Recognition\n & referral bonus programs;Comprehensive\n induction, ongoing training and development to set you up for success;In-house\n and external learning platforms (Udemy) to continue to expand your skills;Work\n experience opportunities to help you grow your career with us;Global\n employee networks to help you connect and grow;Employee\n Assistance Program - Free and confidential service to help with any\n difficulties regarding work, life and personal or family matters;In\n case of unfortunate events, we support you by offering you free days and\n financial support (handled on a case by case basis) or Family financial\n aids;Access\n Integrity line - Any workplace issues or violations that need to be raised\n in good faith, can be communicated in a safe, private and confidential\n environment;Your\n family is growing while working at Honeywell? We congratulate you by\n offering special bonuses;Frequent\n Employee Engagement activities fostering an inclusive and diverse work\n environment;3\n + 2 hybrid work arrangement to support your work-life balance;Flexible\n working hours;Fresh\n fruit days in the office.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do\nnot discriminate based on race, religion, color, national origin, gender,\nsexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable\naccommodation to participate in the job application or interview process, to\nperform crucial job functions, and to receive other benefits and privileges of\nemployment. Please contact us to request accommodation.

Join us now and make an impact!

#TheFutureIsWhatWeMakeIt

This position is intended to convey to the new,\nindependent company, to be named Solstice Advanced Materials when the\nseparation occurs.  This is expected to occur in late 2025 or early 2026.
At Advanced Materials, we are committed to\noffering the highest value-add specialty solutions in the advanced materials\nsector. Our goal is to solve our customers' most complex challenges through a\nrobust and innovative product portfolio and by doing so, deliver exceptional\nvalue to our stakeholders. We have identified actionable strategies to grow by\nexpanding into new products and markets and through strategic acquisitions,\nwhile keeping our top operating margins. 

Joining our team means becoming part of an organization which leverages its\nlong-standing reputation to capture growth trends by investing in innovation\nand manufacturing enhancements and maintaining deep customer\nrelationships. 
We foster a collaborative and inclusive work\nenvironment that values contributions and supports professional development.\nWith a focus on innovation and sustainability, the team is dedicated to\ndelivering value and making a meaningful impact in advancing our customers'\nsuccess. Let’s make that impact together.

Additional InformationJOB ID: req486607Category: Customer ExperienceLocation: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,RomaniaNonexemptGlobal (ALL)