Sr Cust Supp Mgt Professional
Honeywell
_The Field Operations Manager (FOM) will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories._
_The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team._
_This role is accountable for driving growth across all LSS service_ _business modes through effective ISC SIOP planning, workforce planning(Labor SIOP), Revenue & productivity planning and ensuring compliance with Honeywell and customer Quality and process framework_
_Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM._
_Provide exceptional support to customers, driving favourable NPS, acting as person in charge responsible to track and resolve any Customer escalations, issues or concerns._
_Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent_
_15+ years of relevant Industry Experience involving Field/Project Engineering,_
_The last 5 years preferably spent as responsible for Customer Management / Project Management._
_Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results_
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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