Customer Experience Senior Supervisor role is critical and combines meeting Customer expectations as well as business and GCC hub strategy and priorities. We are currently looking for a strong and experienced leader to join our team and lead the Team in Mexico City, supporting America’s region. **Key Responsibilities** + Manage the team of 7 total headcount with a focus on operational KPIs, people development and x-functional collaboration + Drive x-functional alignment and standardization strategies + Plan and execute the work of the team + Drive efficiency through process simplification, automation, Gen AI project ensuring Customer and business requirements and deliverables are met + Perform daily activities (Key Performance Indicators) related to the areas of responsibility, according to the level established and regularly monitored by internal management tools (e.g. Daily Tier / Weekly / Monthly) + Ensure Customer enquiries are resolved within the SLA + Build and maintain strong partnership with x-functional stakeholders (ISC, Pricing, C2C, OpEx etc.) + Lead by example, actively drive implementation of ESS projects and work focused on results and change management + Define and execute MOS (Management Operating System) and work with focus on continuous improvement + Ensure first time quality of the service provided by running tight quality MOS and KPI evaluation for the direct reports + Take care of individuals and team performance, take data driven decisions + Actively collaborate with HR on any people related topics (development plans, plan for every employee, management resource review) + Work to develop and grow direct reports + Assure health and safety principles are always adhered to **YOU MUST HAVE** + Min. 2 years’ experience in leading people in fast paced, international organization in shared service model + Strong knowledge & user experience with CRM/ERP (SAP) system business processes + Strong knowledge around incoterms, letter of credit and shipping conditions + University degree + Fluent in written and spoken Business English + 5+ years Customer Support and/or equivalent OTC related experience + Lead by example, can do and go extra mile attitude + High level of MS office skills (Excel, Word, Outlook, PowerPoint) + Min. 1 year transition experience + Process documentation skills **WE VALUE** + Six sigma, Lean, Kaizen knowledge + Service transition experience + Operational knowledge of SharePoint based tools, + Strong team player with the ability to take ownership and follow-through + Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing environment and drive continuous improvement + Demonstrated solution-oriented, pro-active “can do” attitude, willingness, and ability to work under own initiative and time pressure, effective decision maker + Self-motivated with assertive communication skills, positive and result oriented attitude – taking ownership of tasks assigned + Project mgmt. experience/knowledge represent a plus Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.