**Senior Customer Experience Specialist - hybrid** As **a Senior** **Customer Experience Specialist** a **t Honeywell,** in Bucharest, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department and adherence to standard procedures and checks in daily activity to provide excellent customer experience. **This is a hybrid role, 3 days at the office + 2 days work from home model.** **Honeywell** Honeywell **Industrial Automation** enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions. **_We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets._** + Proactive engagement in projects and process transitions within the department. + Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems. + Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment. + Responsible for creating / extending materials in SAP operating system. + Follow-up on approvals for customer creation/extension/ amendment. + **Fluent in English.** + Preferred minimum 2 years experience in the Customer Services field, preferably with expertise in SAP. + Preferred minimum 18 months experience in the Customer Services field for internal promotions. + Experience working in a multidisciplinary team. + Customer-oriented and action-oriented, proactive approach. **We offer:** + Competitive Salary regularly increased based on your performance. + Enjoy 25 vacation days per year, plus extra days off for life's special events. + Meal vouchers. + Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers). + Medical Insurance Plan paid by the company. **Equal opportunity statement** We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **Join us now and make an impact!** **\#FutureShaper** **\#LI-Hybrid** Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.