**DESCRIPTION:** Play a crucial role in ensuring exceptional customer satisfaction and fostering positive interactions between our organization and its customers. You will be responsible for managing and enhancing the overall customer experience by addressing inquiries, resolving issues, and maintaining a high level of customer engagement. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Must be able to transition between multiple job priorities at the same time, have strong people skills, a desire to help people and excellent communication abilities **Key Responsibilities** + Order Processing + Direct communication with customers + Processing Returns + Customer Invoicing + Administrative Support + Handle customer requests effectively **MUST HAVE** + Bachelor's degree or equivalent experience in a relevant field is preferred + Excellent verbal and written communication skills to effectively interact with customers and internal teams + Advanced English level **WE VALUE** + Attention to detail + A bias for action + An ability to work in a team and fast-paced environment + A commitment to discovering ways to improve service + An ability to work with limited direction + Strong problem-solving abilities to address customer issues and provide suitable solutions + Ability to think critically and adapt to changing situations while maintaining composure + Ability to collaborate effectively with cross-functional teams to achieve common goals and objectives related to customer satisfaction + Familiarity with customer support tools and CRM systems Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.