Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your\nassigned portfolio of accounts and ensure all customer needs and expectations\nare met. You will respond to inbound customer calls and email regarding order\ninquiry as to ship dates, problems, order changes, repairs and RMA's. You will\nassist other customer service associates with administrative duties. You will\ncommunicate with other departments such as Technical Support, Logistics,\nManufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer\nissues. You will support ordering processing including order entry, expediting\norders, change orders, returns, monitoring order status and resolving\ndiscrepancies.

Key Responsibilities

Processing ReturnsCustomer InvoicingAdministrative SupportOrder ProcessingYOU MUST HAVEBachelor’s degree in international business, Business Administration, or a related fieldAdvanced English proficiency1–2 years of experience managing customer accounts and handling purchase order follow-upExperience with invoicing processesWE VALUEStrong attention to detailExperience with SAP and Salesforce (SFDC)Proactive, action-oriented mindsetTeam collaboration skillsA strong commitment to continuous service improvementAbility to work independently with minimal supervisionAdditional InformationJOB ID: HRD265750Category: Customer ExperienceLocation: Av. Santa Fe No 94,Torre \"A\" piso 1,Mexico City,CIUDAD DE MEXICO,01210,MexicoNonexemptCustomer Experience (GLOBAL)