Innovate to solve the world's most important challenges

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

Key ResponsibilitiesProcessing ReturnsCustomer InvoicingPrepare Forecast ReportsAdministrative SupportOrder Processing

YOU MUST HAVE

High School Diploma, or equivalent. Some experience in the field. Experience on System ERP Advanced English  Able to rotating shifts

WE VALUE

An attention to detail A bias for action An ability to work in a team A commitment to discovering ways to improve service Additional InformationJOB ID: HRD263933Category: Customer ExperienceLocation: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,MexicoNonexemptEarly Career (ALL)