Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key ResponsibilitiesProcessing ReturnsCustomer InvoicingDeliver Forecast ReportsOrder ProcessingWE VALUEA proficient understanding of the principles and best practices in (customer service)Excellent team and communication skillsAn ability to take initiative and work with limited directionAn ability to influence across a broader organizationExperience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems Additional InformationJOB ID: HRD257884Category: Customer ExperienceLocation: 25/F, 26/F Fengjing Avenue, Xixian,Xian,SHANXI,710300,ChinaNonexempt