Work Schedule

Environmental Conditions

Job Description

Position Summary: 

Responsible for the collection of debt on allocated portfolio of customers, calculation, approval and maintenance of credit limits for new and/or existing customer accounts 

Performs regular order hold review and decision making regarding order release 

General credit control account administration 

The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills in English and Italian or French, and the ability and passion to achieve KPIs  

Key Responsibilities: 

Perform and evaluate credit checks on new customer accounts according to company policy  

Check credit limits in place for all accounts within the designated countries and maintain them in line with company policy and SOX requirements

Proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to maximise collections on the largest open invoices 

Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details 

Work with local Sales, Customer Care and Team Leader to solve problem accounts and determine when accounts should be placed on hold 

Carry out appropriate hold activity directly on allocated accounts; monitor all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured.

Log, review and monitor customer complaints by collaborating closely with the relevant functions to ensure timely resolution 

Train and mentor new employees joining the Invoice-to-Cash (ItC) Department 

Various ad hoc or additional responsibilities/tasks may be assigned from time to time by Team Leader  

Skills Required: 

This position interacts with various levels of internal and external customers, and therefore requires good interpersonal skills and judgement, tact and diplomacy in troubleshooting problems and communicating status 

Ability to work independently in order to resolve sophisticated issues and perform first level escalations 

A high level of proactivity to contact customers to chase overdue debt is expected, especially on the phone communication  

Accuracy is required in performing all functions of this position 

Willingness to train and mentor newcomers 

Proven Thermo Fisher Scientific expertise in credit & collections 

Efficiency in this role requires a detailed understanding of relevant accounting systems, policies and procedures 

System knowledge is essential to perform this role optimally and efficiently 

Solid understanding of the PPI methodology and general concepts of process improvement