Work Schedule

Environmental Conditions

Job Description

Position Summary: 

Responsible for the collection of debt on allocated portfolio of customers, for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts 

Performs regular order hold review and decision making regarding order release 

General credit control account administration 

The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve Key Performance Indicators  

Key Responsibilities: 

Perform and evaluate credit checks on new customer accounts according to company policy  

Check credit limits in place for all accounts within the designated countries and maintain credit limits in line with company policy and SOX requirements 

Proactively contact customers, primarily by telephone, in regards to payments to ensure invoice processing and timely payments have been scheduled; plan and prioritise customer calls regularly to improve collections on the largest open invoices 

Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details 

Update ERPs manually – credit limits, placing accounts on hold etc. 

Work with local Sales, Customer Care and Team Leader to address problem accounts and determine when accounts should be placed on hold 

Carry out appropriate hold activity directly on allocated accounts; monitor all held accounts within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured. Coordinate with other departments and communicate credit hold decisions to relevant business divisions 

Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers 

Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution 

Assist with the company’s e-invoicing process, if relevant 

Train and mentor new employees joining the Invoice-to-Cash (ItC) Department 

Ensure the performance of all tasks is carried out aligned with company policies, internal controls and Sarbanes-Oxley requirements 

Various ad hoc or additional responsibilities/tasks may be assigned from time to time by Team Leader   

Skills Required: 

This position interacts with various levels of internal and external customers, and therefore requires good interpersonal skills and judgement, tact and diplomacy in troubleshooting problems and presenting status 

Ability to work independently in order to resolve sophisticated issues and perform first level escalations 

Accuracy is required in performing all functions of this position 

Willingness to train and mentor newcomers 

Proven Thermo Fisher Scientific expertise in credit & collections 

Efficiency in this role requires a detailed solid understanding of relevant accounting systems, policies and procedures 

System knowledge is important to perform this role optimally and efficiently 

Demonstrated comprehension of the PPI methodology and basic principles of operational progress