**Job Title: Sr Coordinator Customer Quality Excellence** **City, Country: Haag, Austria** _The Senior Coordinator Customer quality PETFOOD provides quality support for our customers, related to answering quality related questions and questionnaires and in support in the complaints process and/or other issues regarding PETFOOD. Our mission is to provide customer focus, ensuring product quality and service value for each customer segment._ **Your key responsibilities** + _Act as the quality key-contact for our customers and internal business partners_ + _Ensure a timely and correct response on customer requests (eg. Issues, questions, need for Quality statements, Questionnaires etc.)_ + _Build customer QA relations by creating various service levels by supporting Global and regional Key Account programs_ + _Support and ensure good handling of complaints to fulfill the customer’s expectations_ + _Seeking opportunities to improve our customer services processes, eg for questions, issues and questionnaires._ + _Provide operational support within projects, our internal sales functions in QA related topics and support sales and marketing to implement new products and services._ **_We offer_** _• We offer you a rewarding and challenging job with lots of opportunities for personal growth and career development in a professional, entrepreneurial, no-nonsense and very agile environment._ _• Good terms and conditions as well as fringe benefits and a salary that are in line with market standards._ _• An environment in which you shape your own role and can leave your mark on the business._ **_You bring_** + _MSc – BSc level or equivalent (chemistry, food technology, microbiology or similar)._ + _At least 5 years of Quality Assurance experience in the Animal feed/Food Premix industry (manufacturing or business)._ + _Customer oriented QA professional with interest and experience in managing complex and challenging cases._ + _Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP and ISO certifications_ + _A hands-on attitude with a mentality of that of a true teamplayer_ + _Good computer program knowledge and skills (PowerBI, CRM, Powerpoint, Excel, SAP)_ **_About dsm-firmenich_** _At dsm-firmenich, we don’t just meet expectations – we go beyond them._ _Join our global team powered by science, creativity, and a shared purpose: to bring progress to life._ _From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere._ _And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future._ _Because real progress only happens when we_ **_go beyond, together._** **_DEI and equal opportunity statement_** _At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong._ _We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve._ _We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you._ _And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work._ **_Agency statement_** _We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role._